Genesis GenAlert Emergency Notifications Solution is a comprehensive system designed to assist in recognizing and responding to emergency situations, including 911 calls, on-site. The solution is equipped with various tools to effectively handle emergency notifications.

One of the key features of GenAlert is its ability to detect the initiation of an emergency call. When a call for help is made, the system recognizes the urgency and takes immediate action.

To determine whom to alert, GenAlert retrieves information from multiple sources. This information can include the caller's location, relevant contact details, and any specific protocols or guidelines that need to be followed based on the type of emergency.

Once the appropriate contacts have been identified, GenAlert decides how to notify them. This can be done through various communication channels such as text messages, phone calls, emails, or even automated voice announcements. The system selects the most efficient method based on the urgency and preferences of the recipients.

Moreover, GenAlert ensures that the notifications contain all the necessary information to provide a clear understanding of the emergency situation as well as critical details on responding and what procedures should be followed. It may include details such as the nature of the emergency, the caller's location, and any relevant instructions or updates.

Genesis GenAlert Emergency Notifications Solution combines advanced detection capabilities, information retrieval, effective communication channels, automated actions, and rapid event notifications to streamline emergency response and enhance overall safety protocols in real-time as events unfold.

Contact us for more information on Genesis GenAlert, and how we can solve your emergency notification needs.

Although our Mass Notification and Incident Tracking & Response Enhancement solution has been compatible with RingCentral for some time, it's now officially listed and available as a stand-alone solution. RingCentral users can confidently choose Incident Alert to enhance both their alerting for emergencies originating through RingCentral phone use, and those originating from outside of their RingCentral, platform entirely.

Many RingCentral users have chosen to add our GenAlert solution in order to greatly expand their awareness using our emergency alerting options (including alert formats, intelligent recipient and path selection based on location, etc.), while ensuring thorough records are kept of all call details, call audio, and validated caller location. Using Incident Aware, either stand-alone or in conjunction with GenAlert, provides additional integrations with overhead paging, push notifications via our cross-platform app, 2-way SMS, and adds the ability to generate alerts completely outside of the RingCentral solution, to nearly any person or device, for any purpose.

Incident Aware is used to enhancing emergency response management by many businesses operating large campuses or facilities. Often, emergencies within these facilities can be difficult to detect, and it can be similarly challenging to both notify all staff and disseminate clear instructions to all emergency participants to ensure the greatest level of safety. By providing detailed instructions, checklists, and robust, real-time multi-channel 2-way communications, you can collaborate with everyone within your organization and ensure nothing is missed, and everyone is safe.

Contact Genesis for more information on how Incident Aware works with your RingCentral solution, other on-prem or hosted voice solutions, and how we can help optimize your on-site safety regardless of your goals.

School emergency response teams play a crucial role in ensuring the safety and well-being of students and staff during emergency events and incidents. From natural disasters to active shooter situations, these teams must be able to quickly respond to emergencies and coordinate their efforts in real-time. One way to enhance their effectiveness is by using a powerful alerting and collaboration tool like Incident Aware.

Here are some of the reasons why school emergency response teams need real-time collaboration tools:

Faster response times: When an emergency occurs, every second counts. By using a Incident Aware, team members can communicate with each other in real-time using overhead paging, automated SMS & voice call-outs, emails, and other push notifications, which allows them to respond quickly and efficiently to the situation with minimal effort. This can save valuable time, remove task loading during particularly challenging times, and ultimately help prevent injuries and fatalities.

Improved situational awareness: In an emergency, it's essential to have a clear understanding of what's happening. Incident Aware provides real-time updates and allows team members to share information about the situation as it unfolds. This helps the team make informed decisions and take appropriate actions, and keeps parents and other stakeholders updated in parallel, which reduces confusion and rumor circulation.

Enhanced coordination: During an emergency, it's crucial that everyone on the response team is on the same page. Incident Aware provides a centralized platform for team members to communicate and coordinate their efforts. This ensures everyone is working together and understands the objectives.

Accessibility: In many emergencies, team members may be located in different builldings or even schools. Incident Aware can be accessed from anywhere on a variety of different devices, which means that team members can stay connected and informed no matter where they are.

Record-keeping: After an emergency, it's important to document what happened and how the response team handled the situation. Incident Aware provides a record of all communications and actions taken during the emergency, which can be useful for future analysis and training.

By using Incident Aware, response teams can improve their situational awareness, enhance coordination and records keeping, and ultimately save lives. Contact us for more information on Incident Aware, and our integrated solutions for your education facility.

Hotels are a home away from home for travelers, offering comfort, convenience, and safety. As such, hotel management is responsible for ensuring the safety and security of their guests at all times. One important aspect of this is having effective emergency notification tools in place. Emergency notification tools can save lives in the event of an emergency, and they can also provide peace of mind to guests and staff.

Hotels have fire detection and prevention solutions in place, but often do not have any emergency alerting or broadcasting systems. These tools are essential because they can alert guests and staff to potential dangers, and they can provide critical and timely information on how to respond to emergency situations. They can also help prevent panic and confusion, which can be just as dangerous as the emergency itself.

Emergency Alerting solutions can be used to alert guests and staff to a wide range of emergencies, such as severe weather, natural disasters, acts of terrorism, evacuation or lockdown events, and other potential emergencies. These systems can provide specific instructions to both staff and guests on how to respond to the emergency, such as where to go and what to do. They can also help prevent misinformation and rumors from spreading, which can create unnecessary panic and confusion.

Additionally, text messaging, phone calls, and digital signage can be used to reach guests directly and provide them with information on the emergency and what they should do. Digital signage can be used to display emergency alerts and instructions in common areas of the hotel. these tools also provide guests with the ability to remain in contact with the hotel and staff after evacuation and while awaiting further instructions, or in the event of additional needs for assistance.

Emergency notification tools are essential in hotels to ensure the safety and security of guests and staff. They can save lives, prevent panic and confusion, and provide peace of mind. Hotel management should invest in high-quality emergency notification tools and ensure that they are regularly maintained and tested to ensure they are functioning properly. By doing so, they can help create a safe and secure environment for everyone.

Contact us for more information on our emergency alerting and management solutions, specifically tailored to hospitality organizations like yours.

In today's fast-paced world, emergencies can occur at any time and any place. Businesses, especially those with a lot of employees and customers, have a responsibility to keep everyone safe, informed, and up-to-date in the event of an emergency. This is where emergency notification apps can play a critical role, ensuring that communication lines are open and reliable.

An emergency notification app allows businesses to quickly and easily send out important alerts, notifications, and messages to employees and customers in the event of an emergency. Such an app can be installed on smartphones, tablets, and computers, providing a simple and effective way to reach people in real-time.

Here are a few reasons why having an emergency notification app is important for large businesses:

1. Timely and Accurate Information: During an emergency, every second counts. An emergency notification app ensures that employees and customers receive accurate information about the situation as quickly as possible. This information could include evacuation procedures, shelter locations, or instructions for staying safe.

2. Improved Response Time: In a crisis, quick response time can make all the difference. An emergency notification app can help businesses quickly reach all of their employees and customers at once, so everyone is on the same page and can take immediate action.

3. Enhanced Safety and Security: Emergency notification apps can help businesses improve safety and security by providing real-time alerts and notifications. These apps can also be used to track employee locations, so businesses can make sure everyone is accounted for and safe.

4. Increased Efficiency: Emergency notification apps save time and resources by automating the notification process. Rather than relying on phone calls or emails, businesses can send out alerts with just a few clicks, freeing up staff to focus on other important tasks.

5. Legal Compliance: Some industries, such as healthcare and education, are required by law to have emergency notification systems in place. By using an emergency notification app, businesses can ensure they are in compliance with all relevant regulations.

Overall, having an emergency notification app is crucial for businesses. It helps keep everyone safe, informed, and connected during an emergency, while also improving response times, safety, and efficiency. With the increasing prevalence of technology, businesses that fail to invest in an emergency notification app could be putting their employees and customers at risk.

Contact us for more information on emergency notifications and flexible, innovative solutions to these problems.

We're excited to announce our new website has gone live!

The latest update reflects a number of our new solutions and enhancements, as well as specific use case information, and details around many of our integrations with common problems and our solutions to them.

Perhaps most exciting are our new tools to help you easily determine exactly what's needed to build your ideal solution.

Give our new solution designer a try! Genesis Solution Designer

Additionally, we've been working hard on our new solutions over the past 2 years, and have a lot of updates which will be posted to our news section in the coming months. Stay up-to-date by bookmarking this page!

We at Genesis are committed to providing a superior customer experience. Give us a call at 1-888-993-2288 to see for yourself.

Join us on May 26th at 10:00am PT to hear our story building an alerting solution on top of RingCentral's extensive collection of APIs. With our background in call recording and SMS alerting, it was a natural fit to add Team Messaging support to post alerts within the RC App and protect the privacy of emergency calls by adding on-demand call recording.
Read our story here or join the discussion here!

We're excited to announce our latest enhancement to E911, lockdown and evacuation alerting.. Support for ALL on-premises and cloud telephone solutions!

Now, users of nearly any telephone solution can benefit from our full alerting capabilities, which include (but are not limited to):

- In-App push notifications via our native Android & iOS app (available in the Google & Apple App Stores)

- Email & native SMS

- Desktop screen pops

- Overhead pages

- Audible alerts on telephone sets

- Visual alerting hardware

- Team Messaging Solutions (Teams, RingCentral MVP, etc.)

- and more!

Not only can you send your staff alerts via all these paths, but you can also flexibly choose when, where and how to alert certain staff based on what best fits your needs. You can choose to selectively alert any on-site or off-site staff, or specify groups to notify depending on the type of incident. You can track staff responses and compel responses to ensure safety, and see in real-time if any staff left in the building, and where... and more.

The best part is that Genesis uses your existing telephone system(s), paging equipment, and smart devices to provide a total safety and alerting solution! No additional hardware to buy and no retrofits or replacement equipment or phone system upgrades are required. There is simply no easier or more cost effective solution available to you today!

Call us at 1-888-993-2288 to talk to someone now, or email us at sales@buygenesis.com for more information. Whether you're a prospective or current Genesis user, we're excited to show you how we can improve your organization's safety quickly, easily and cost effectively.

Genesis alerts are now available in both standard text and adaptive card formats! Now users can choose easier to read, interactive alerts that allow responders to collaborate in real-time, track acknowledgments , and more. In addition to our mobile app solution Incident Aware, the addition of the new adaptive card features allows Genesis users to better collaborate and manage emergencies quickly and effectively.

Genesis has provided some of the most safety-forward 911 and other emergency alerting solutions for businesses for over 15 years. GenAlert started as a solution for providing simple notifications in the event someone dialed an emergency number, with options for including additional information related to location and personal details.

Genesis added a significant number of additional features in 2017, leveraging more telephone system features and capabilities to enhance the quality & visibility of emergency notifications, as well as providing additional tools for evaluating and archiving critical information for post-call analysis. GenAlert now gives users the ability to not only receive alerts in real-time when 911 is dialed, but also provides selective call audio recording, security staff call monitoring, dynamic location lookups, overhead & telephone-based paging capabilities, and much more.

Contact Genesis Systems at 1-888-993-2288 for more information on how we can help you solve all your alerting and emergency collaboration needs with our cost effective, easy-to-implement solution.

Genesis is proud to announce support for Mitel's MiCloud Connect solution!

In addition to supporting both legacy and all current on-premises Mitel systems, Genesis's support for for MiCloud Connect extends our in-depth call analytics and reporting to businesses using the latest Mitel cloud-based solution.

Users can expect the same quality of reporting, analytics, and alerts as our other solutions, and can additionally benefit from our flexible cloud hosting options for a fully cloud-based, managed solution.

Genesis Systems has been an industry leader in call reporting & analytics for over 35 years. Contact us at 1-888-993-2288 to find out how we can help you gain the most insight into your business.