Genesis is pleased to announce our next generation of products. Not only have we released a new assortment of solutions, but we've also overhauled and updated our website with much more information on who we are and what we can do for you.

This blog will be updated with regularity going forward. These are exciting times at Genesis so we welcome you to subscribe to our list above and receive notifications when we add new content here.

As they have been for years, all Genesis Solutions are available in Premises-based and Virtualized configurations. Dedicated hardware is not required. Genesis is also now offering Cloud and Hosted services.

Since all of our solutions are completely web based (client-based also included if you prefer it), this was a no-brainer for us. Cloud & Hosted Services are starting from $29/mo. On-Premises & Virtual Solutions as low as $299. Contact our sales department for details at 888-993-2288.

Genesis is happy to announce that we have added support for RingCentral.

RingCentral is a cloud-based phone system provider for business. See our listing in the RingCentral App Store.

Detailed call analytics & tracking including cradle-to-grave reporting, traffic analysis, inventory management, misuse detection and more are all available in our app.

Additionally, Genesis can automatically sync with your RingCentral user database, saving you time and eliminating ongoing system maintenance.

Contact Genesis for more details!

Genesis the next Generation of telecom solutions!

Take your hotel guest's experience to the next level.

• Engage your guests with a custom mobile app specific to your hotel
• Advertise, track & increase uptake of hotel amenities and attractions
• Increase uptake of your in-house services & offerings
• Any much, much more...

Call us today for more information!

Genesis software is extremely flexible and will work with new and legacy telephone systems, as well as many hosted and cloud telephone providers. Genesis also interfaces with any Property Management System, and can run on the same PC. At Genesis, upgrading is a simple process without any hidden costs. 

Call Accounting has been one of our top sellers over the last 30 years. With the cost of long distance falling and the introduction of VoIP telephony the telecom industry is rapidly evolving and our customers are changing the way they use it.

The functionality of Call Accounting can be so diverse. Whether your customer is a small hotel looking to track long distance calls or a large corporation verifying a phone call for compliance purposes. If your customer needs something we can give them the solution.

For Example: A large corporate office may spend thousands of dollars a month or year in advertising.

By running some basic reports on the sales phone lines based on area codes you can determine where advertising money is best spent. This will help a company more effectively allocate their advertising budget based on actual incoming sales and interest.

Some other examples of how our current customers are using Call Accounting:

1. In assisted living homes we have set up an automatic report to generate based on the patients phone history. If there was no activity on the patients phone in the last 12 hours a staff member is sent out to check on the Patient.
2. Basic call centers use Call Accounting to run reports on the activity levels. They can determine the staff usage, and take action where needed.
3. Cities & Police Offices use our Call Accounting for investigating compliance issues
4. Law offices use the software to substantiate the amount of time spent on the phone with or on behalf of a client.

Along with Call Accounting we offer other software solutions that are suited for a diverse group of customers and their very unique requirements.

We are very excited to announce our GenAlert Solution for Avaya Aura CM is now Avaya Compliant!

GenAlert for CM is the last of our Avaya compatible E911 solutions to complete the testing process. Like the other GenAlert solutions, it also includes location information in outgoing emails, SMS messages and screen pops and much more (just like our IP Office & CS1000 version), and complements the other GenAlert versions.

GenAlert is an emergency on-site notification solution compatible with many current PBX systems. GenAlert automatically detects the moment an emergency call is made or lockdown code is entered into a telephone and dispatches user configurable alerts (including email, SMS, on-screen alerts, speech, strobe / other light or siren activation, and more).

We are very excited to announce our GenAlert Solution for Avaya CS1000 is now Avaya Compliant!

GenAlert for CS1000 also includes location information in outgoing emails, SMS messages and screen pops and much more (just like our IP Office version), and complements the other GenAlert versions for Avaya IP Office, legacy Avaya Meridian systems, and the Avaya Aura / CM platforms.

GenAlert is an emergency on-site notification solution compatible with many current PBX systems. GenAlert automatically detects the moment an emergency call is made or lockdown code is entered into a telephone and dispatches user configurable alerts (including email, SMS, on-screen alerts, speech, strobe / other light or siren activation, and more).

Genesis strongly recommends routine backups of your software’s configuration and data files to avoid downtime and loss of potential revenue. CDs, flash drives, disks, or any other type of removable media can be used. It only takes a minute to perform a backup, but hours or even days to reconfigure your software’s settings!

In hotels and motels, the more often a Guest uses your telephone system to make long distance calls, the more money you make.

The rates that Genesis uses for long distance calls are user configurable and can be changed to virtually any rate that you wish to charge for any type of call.

• Advertise the rates that you charge in your lobby and guest rooms. Guests are more likely to use your phone system if they know what the costs will be.
• Check the rates that you are being charged by your long distance provider. Most hotels can negotiate a discount rate plan with their provider. The lower the rate that you pay equals higher profits.
• Add value for your Guests. Keeping your rates competitive can be a low cost way to add value for your Guests. Little things can make a difference and make your hotel stand out against competing hotels in your area.
• Knock out the other phone competition. Offer long distance telephone rates that make cell phones with their long-distance charges and roaming fees unattractive.
• Consider changing your rates to a flat rate per minute. This type of rate structure makes it easy for your Guests and your staff.

Advertised flat rates that are higher than your cost and lower than cell phones can dramatically increase the long distance usage of your telephone system and can increase both revenue and profits.