In a hospitality industry driven by data and service, efficiency, responsiveness, and cost control are more critical than ever. For hotels looking to modernize their operations and gain deeper insights into communication trends, migrating to a hosted phone analytics solution is a smart, forward-looking move. Genesis Call Analytics is a cloud-based platform designed to simplify telecom management while enhancing guest service and operational oversight.

Why Go Hosted?

Legacy on-premises systems are costly to maintain, difficult to scale, and often lack the flexibility today’s hospitality operations demand. By moving to a hosted environment, hotels can eliminate infrastructure headaches, reduce overhead costs, and access real-time analytics from anywhere. With Genesis Call Analytics, everything you need is securely managed in the cloud—no servers to maintain, no upgrades to worry about.

Purpose-Built for Hospitality

Genesis Call Analytics is tailored to meet the unique needs of hospitality environments. Whether you're running a single boutique hotel or managing multiple properties, this cloud-based platform provides visibility into call trends, staff performance, 911 reporting and communication expenses across all your locations.

Key Benefits of Hosted Call Analytics for Hotels

• Simplified Operations: No more managing complex hardware or worrying about maintenance. Everything is hosted, secured, and updated automatically.
• Real-Time Call Monitoring: Track call activity across reception, departments, and service areas to ensure prompt responses and optimize staffing levels.
• Proactive Alerts: Get notified via SMS, email, or audible alarms about 911 calls, misuse, or unusual call patterns—helping ensure guest safety and reducing liability.
• Custom Reports: Access hundreds of built-in reports or create your own to log calls for compliance, audit staff performance, or justify operational changes.
• Geographical Insights: Identify where your calls are coming from and assess the effectiveness of regional marketing campaigns.

A Foundation for Growth and Safety

Because Genesis is a hosted solution, it scales effortlessly as your business grows. Whether you open new properties or expand your service lines, Genesis ensures you’re always in control. It also integrates seamlessly with other Genesis tools like GenAlert and Incident Aware, allowing you to combine phone analytics with real-time emergency alerts and safety protocols—all in one hosted ecosystem.

Take the Next Step

Migrating to a hosted call analytics platform isn’t just about modernizing—it’s about future-proofing your business. With Genesis Call Analytics, hotels gain the tools they need to enhance guest service, improve staff performance, and maintain a safe, efficient operation—all without the burden of on-premise infrastructure.

Make the switch to hosted. Optimize smarter. Serve better. Stay connected

 Contact Genesis Today!

The hospitality industry thrives on delivering exceptional guest experiences, but behind the scenes, ensuring safety for both guests and staff is just as crucial. Hotels, motels, and resorts face unique security challenges, from emergency response coordination to tracking incidents in real-time. Adopting a comprehensive safety solution like Genesis Systems not only enhances security but also improves operational efficiency and guest satisfaction. Here’s why every hospitality business should integrate Genesis Systems’ safety solutions today.

1. Real-Time Emergency Alerts for Swift Action: When emergencies happen, every second counts. Genesis Systems enables hotel staff to receive instant notifications about 911 calls, panic alarms, and suspicious activity, ensuring a rapid response. Through SMS, email, voice calls, and even visual alerts, security personnel and management stay informed, minimizing risk and preventing incidents from escalating.

2. Automated Incident Reporting for Compliance & Transparency: The hospitality industry is highly regulated, and proper documentation of safety incidents is essential for compliance and liability protection. Genesis Systems automates the incident reporting process, creating a digital record of all security events, including response times and resolution details. This ensures no critical information is lost and provides an auditable history for compliance and internal reviews.

3. Seamless Integration with Property Management Systems (PMS): Hotels operate with various technologies to manage guest services, reservations, and billing. Genesis Systems seamlessly integrates with most property management systems, allowing for real-time data synchronization. This ensures emergency notifications, guest call logs, and billing records are accurately tracked without additional administrative burden.

4. Data-Driven Safety Insights to Optimize Operations: Genesis Systems provides powerful analytics that help hoteliers track trends in safety incidents, call activity, and emergency response times. By leveraging these insights, management can make informed decisions on staff training, security protocols, and operational improvements, ultimately creating a safer environment for guests and employees alike.

5. Multi-Property Management for Consistent Safety Standards: For hotel chains and multi-location operators, maintaining consistent safety protocols across all properties is a challenge. Genesis Systems offers centralized monitoring and reporting, ensuring that safety measures are standardized, performance metrics are easily accessible, and incidents are documented uniformly across all locations.

6. Protecting Guests & Staff for Long-Term Success: A safe hospitality environment leads to higher guest satisfaction, positive reviews, and repeat business. With Genesis Systems, hoteliers can proactively prevent security risks, respond quickly to emergencies, and create a reputation for prioritizing safety. Staff also benefit from increased security, knowing they are protected and supported in case of incidents.

Guest expectations continue to evolve, and safety is now a top priority when choosing accommodations. By adopting Genesis Systems’ safety solutions, hospitality businesses can enhance security, streamline incident response, and boost operational efficiency. Contact Genesis today to learn more

Are you struggling to keep track of call activity across your business? Do you know how efficiently your team handles customer interactions? Are missed calls, misuse, or inefficiencies impacting your operations?

Effective call management is crucial for businesses looking to optimize operations, improve customer service, and ensure security. With advanced call analytics, companies can gain valuable insights into call activity, monitor trends, detect misuse, and analyze call patterns. These insights help businesses streamline communications, enhance employee productivity, and support compliance efforts. Whether used in customer support centers, sales teams, or internal operations, call analytics empowers organizations to make data-driven decisions, improve resource allocation, and maintain a well-managed communication environment.

Contact Genesis to learn more about our solutions.

In the hospitality industry, smooth communication and efficient operations are essential for delivering great guest experiences. Genesis Systems, integrated with RingCentral, offers solutions that boost communication, streamline operations, and ensure safety. Here’s how Genesis makes a difference:

1. Real-Time Emergency Alerts & Incident Reporting

• Genesis ensures safety with instant notifications for emergencies like 911 calls or suspicious activity, allowing staff to respond rapidly. Automated incident reporting provides a thorough record of safety events, making compliance and transparency simple.

2. Seamless PMS Integration

• Sync billing and communication data with your property management system (PMS) for faster check-outs and accurate revenue tracking. Genesis also streamlines call management, enabling real-time tracking of calls, adding charges directly to guest folios, and helping generate revenue while improving operational efficiency.

3. Data-Driven Insights & Multi-Site Management

• Access comprehensive analytics to make data-driven decisions, optimize staff resources, and enhance service quality. Genesis also supports managing multiple properties from a single platform, ensuring consistency across locations without complex infrastructure changes.

Transform Your Hospitality Business

Genesis Systems helps your property enhance communication, improve safety, and optimize operations, delivering a seamless experience for both guests and staff.

Genesis offers a wide range of solutions to enhance organizational connectivity, including emergency alerting (E911), call accounting, incident tracking, and contact center monitoring. You can integrate on-premises, cloud-hosted, and SaaS TeleManagement solutions seamlessly. With features like traffic analysis and public alerting, Genesis ensures secure and efficient communication. You can customize solutions through their interactive Solution Designer or consult directly with experts by scheduling one-on-one meetings to tailor your connection needs to your unique environment.

Learn more at Genesis Systems.

Looking to enhance staff safety? Need a reporting tool for workplace violence? Require active shooter or lockdown alerts? Need an emergency alerting app for your educational facility?

Genesis Systems and their dedicated development team have designed Incident Aware with your staff, students, or patrons’ safety in mind. Incident Aware is an easy-to-use, interactive app that allows you to communicate with staff during an emergency. Ensure the highest level of safety and preparedness with Incident Aware.

Contact Genesis today for more information!

In today's dynamic business landscape, staying competitive means embracing innovation, efficiency, and adaptability. One significant shift that forward-thinking businesses are making is transitioning to hosted software solutions. Moving away from traditional on-premises software to hosted options offers a multitude of benefits, revolutionizing the way companies operate. Let's explore why making this transition with your Genesis Software is a strategic move for any business. 

Cost-Effectiveness: Hosting software off-site eliminates hefty upfront investments in hardware, infrastructure, and maintenance. Through a subscription-based model with Genesis Systems, businesses enjoy predictable monthly expenses, avoiding unexpected costs from hardware failures.

Scalability: With Genesis Systems our hosted solutions offer scalability tailored to the needs of your business. Whether you're a small startup or a large enterprise, you can easily scale your software resources up or down as your business grows or requirements change. This flexibility ensures that you're never paying for more than what you need.

Accessibility with Flexibility: With hosted software, access isn't restricted to a single physical location or device. Employees can securely access applications and data from anywhere with an internet connection, enabling remote work, collaboration, and productivity. This flexibility is particularly advantageous in today's mobile-driven work environment.

Streamlined Maintenance & Support: Say goodbye to the hassle of managing software updates, patches, and troubleshooting. Hosted software providers handle maintenance tasks, ensuring that your applications are always up-to-date and running smoothly. Additionally, comprehensive support services are typically included, minimizing downtime and maximizing productivity.

Enhanced Collaboration & Integration: Many hosted software solutions offer seamless integration with other business tools and applications, fostering collaboration and streamlining workflows. Whether it's integrating with PBX, paging system, or other communication tools, businesses can create cohesive ecosystems that enhance efficiency and decision-making.

By embracing hosted software, organizations can unlock new levels of agility, efficiency, and competitiveness, positioning themselves for long-term success in an ever-evolving marketplace. Contact Genesis Systems today to learn more about our hosted offerings.

Genesis Call Accounting is an advanced cloud-based solution that seamlessly integrates with your RingCentral system, enhancing your organization's telecommunications intelligence. It offers precise control over costs, performance, usage, and system security through a range of dynamic features designed to optimize your communication infrastructure.

 Core Features:

 Automated & Customizable Reporting: With Genesis, receive tailored summarized reports or detailed analytics directly to your inbox, facilitating swift and informed decision-making through automated and flexible reporting capabilities.

 Streamlined Call Management: Genesis offers seamless navigation of call logs, concise management summaries, detailed call analysis, and precise access to recordings, ensuring efficient oversight and restricted access to communication data.

 Centralized Oversight for Multi-Site Operations: Genesis ensures standardized reporting and vigilant monitoring across all sites and remote workers, simplifying communication management while proactively detecting unauthorized activity.

Discover the future of communication management with Genesis Call Accounting, where every detail is an opportunity for growth. With Genesis and RingCentral, you're not just implementing a solution, you're investing in a future where communication management is intuitive, answers are easily accessible, emergencies are effectively handled, and every call brings valuable insights.

Choose Genesis for smarter, safer and more strategic communication and emergency management solution.

Genesis System’s Real-time 911 solutions, GenAlert offers customers a strategic advantage in fortifying their organizational resilience and responsiveness during critical situations. This cutting-edge feature operates by identifying and promptly notifying users of 911 and other emergency calls moving through their network, ensuring rapid situational awareness, and coordinated action when seconds count. By Adding GenAlert as your real-time 911 solution, customers can significantly enhance the safety infrastructure of their operations, establishing a robust framework for handling emergencies with utmost efficiency and efficacy.

Beyond its fundamental role in strengthening safety protocols, the implementation of GenAlert equips customers with a transformative toolset for optimizing emergency response procedures. By harnessing the power of real-time call identification and alerting mechanisms, organizations can streamline their response workflows, facilitating quicker resource mobilization, seamless coordination with emergency services, and informed decision-making. This proactive approach not only fosters a culture of preparedness within the organization but also provides a sense of security and confidence among employees and stakeholders, positioning the customer at the forefront of emergency management excellence.

Genesis Systems offers unparalleled technical support, setting the standard in the industry. With a team of highly trained and dedicated professionals, we provide comprehensive assistance to ensure seamless operation and maximum efficiency of their systems. Whether it's troubleshooting issues, offering guidance on system optimization, or providing timely updates, Genesis Systems' technical support goes above and beyond to meet the diverse needs of our clients. Our proactive approach to problem-solving and commitment to customer satisfaction make us a trusted partner for businesses relying on cutting-edge telecom technology.

Contact Genesis Systems today for more information on our product offerings and unlimited support.