by Nathan
June 1, 2017
We are very excited to announce our Genesis PSAP Monitor Solution is now Avaya Compliant!
Genesis PSAP Monitor is the most recent of our Avaya-compatible solutions to complete the testing process. Genesis PSAP Monitor allows your PSAP or SSAP to replace outdated telephone equipment with no disruption to your CAD and other critical systems functionality.
Like the other Genesis PSAP & 911 solutions, it also includes extensive performance & capacity reporting, detailed call history / auditing, agency-specific call statistics and much more.
For more information on Genesis PSAP Monitor, or any of our other PSAP & SSAP-specific solutions contact us at 888-993-2288.
by Nathan
May 19, 2017
Genesis Systems will be closed on Monday May 22 for Victoria Day.
Customers subscribed to our 24-7 support package are unaffected by holiday closures. If you'd like more information on after-hours or 24-7 support options please contact Genesis Sales at 1-888-993-2288 or sales@buygenesis.com
by lisa
April 13, 2017
Genesis Systems will be closed on Friday April 14th and Monday April 17th for Easter.
Customers subscribed to our 24-7 support package are unaffected by holiday closures. If you'd like more information on after-hours or 24-7 support options please contact Genesis Sales at 1-888-993-2288 or sales@buygenesis.com
by Brandon
April 3, 2017
Genesis is pleased to announce our next generation of products. Not only have we released a new assortment of solutions, but we've also overhauled and updated our website with much more information on who we are and what we can do for you.
This blog will be updated with regularity going forward. These are exciting times at Genesis so we welcome you to subscribe to our list above and receive notifications when we add new content here.
As they have been for years, all Genesis Solutions are available in Premises-based and Virtualized configurations. Dedicated hardware is not required. Genesis is also now offering Cloud and Hosted services.
Since all of our solutions are completely web based (client-based also included if you prefer it), this was a no-brainer for us. Cloud & Hosted Services are starting from $29/mo. On-Premises & Virtual Solutions as low as $299. Contact our sales department for details at 888-993-2288.
by Brandon
March 15, 2017
Genesis is happy to announce that we have added support for RingCentral.
RingCentral is a cloud-based phone system provider for business. See our listing in the RingCentral App Store.
Detailed call analytics & tracking including cradle-to-grave reporting, traffic analysis, inventory management, misuse detection and more are all available in our app.
Additionally, Genesis can automatically sync with your RingCentral user database, saving you time and eliminating ongoing system maintenance.
Contact Genesis for more details!
by Nathan
February 16, 2017
Genesis the next Generation of telecom solutions!
Take your hotel guest's experience to the next level.
- Engage your guests with a custom mobile app specific to your hotel
- Advertise, track & increase uptake of hotel amenities and attractions
- Increase uptake of your in-house services & offerings
- Any much, much more...

Call us today for more information!
by lisa
January 21, 2017
We are very excited to announce our Call Accounting Solution for Avaya IP Office is now Avaya Compliant!
Call Accounting for IP office is the last of our Avaya compatible Call Accounting solutions to complete the testing process. Like the other Genesis Call Accounting solutions, it also includes Call Tracking, Telecom Analytics, Traffic Trends, Cradle to Grave Reporting and much more.
Contact our sales department for details at 888-993-2288.
by lisa
September 12, 2016
Genesis software is extremely flexible and will work with new and legacy telephone systems, as well as many hosted and cloud telephone providers. Genesis also interfaces with any Property Management System, and can run on the same PC. At Genesis, upgrading is a simple process without any hidden costs.
by lisa
July 6, 2016
Call Accounting has been one of our top sellers over the last 30 years. With the cost of long distance falling and the introduction of VoIP telephony the telecom industry is rapidly evolving and our customers are changing the way they use it.
The functionality of Call Accounting can be so diverse. Whether your customer is a small hotel looking to track long distance calls or a large corporation verifying a phone call for compliance purposes. If your customer needs something we can give them the solution.
For Example: A large corporate office may spend thousands of dollars a month or year in advertising.
By running some basic reports on the sales phone lines based on area codes you can determine where advertising money is best spent. This will help a company more effectively allocate their advertising budget based on actual incoming sales and interest.
Some other examples of how our current customers are using Call Accounting:
- In assisted living homes we have set up an automatic report to generate based on the patients phone history. If there was no activity on the patients phone in the last 12 hours a staff member is sent out to check on the Patient.
- Basic call centers use Call Accounting to run reports on the activity levels. They can determine the staff usage, and take action where needed.
- Cities & Police Offices use our Call Accounting for investigating compliance issues
- Law offices use the software to substantiate the amount of time spent on the phone with or on behalf of a client.
Along with Call Accounting we offer other software solutions that are suited for a diverse group of customers and their very unique requirements.
by Nathan
May 16, 2016
We are very excited to announce our GenAlert Solution for Avaya Aura CM is now Avaya Compliant!
GenAlert for CM is the last of our Avaya compatible E911 solutions to complete the testing process. Like the other GenAlert solutions, it also includes location information in outgoing emails, SMS messages and screen pops and much more (just like our IP Office & CS1000 version), and complements the other GenAlert versions.
GenAlert is an emergency on-site notification solution compatible with many current PBX systems. GenAlert automatically detects the moment an emergency call is made or lockdown code is entered into a telephone and dispatches user configurable alerts (including email, SMS, on-screen alerts, speech, strobe / other light or siren activation, and more).