In a hospitality industry driven by data and service, efficiency, responsiveness, and cost control are more critical than ever. For hotels looking to modernize their operations and gain deeper insights into communication trends, migrating to a hosted phone analytics solution is a smart, forward-looking move. Genesis Call Analytics is a cloud-based platform designed to simplify telecom management while enhancing guest service and operational oversight.

Why Go Hosted?

Legacy on-premises systems are costly to maintain, difficult to scale, and often lack the flexibility today’s hospitality operations demand. By moving to a hosted environment, hotels can eliminate infrastructure headaches, reduce overhead costs, and access real-time analytics from anywhere. With Genesis Call Analytics, everything you need is securely managed in the cloud—no servers to maintain, no upgrades to worry about.

Purpose-Built for Hospitality

Genesis Call Analytics is tailored to meet the unique needs of hospitality environments. Whether you're running a single boutique hotel or managing multiple properties, this cloud-based platform provides visibility into call trends, staff performance, 911 reporting and communication expenses across all your locations.

Key Benefits of Hosted Call Analytics for Hotels

• Simplified Operations: No more managing complex hardware or worrying about maintenance. Everything is hosted, secured, and updated automatically.
• Real-Time Call Monitoring: Track call activity across reception, departments, and service areas to ensure prompt responses and optimize staffing levels.
• Proactive Alerts: Get notified via SMS, email, or audible alarms about 911 calls, misuse, or unusual call patterns—helping ensure guest safety and reducing liability.
• Custom Reports: Access hundreds of built-in reports or create your own to log calls for compliance, audit staff performance, or justify operational changes.
• Geographical Insights: Identify where your calls are coming from and assess the effectiveness of regional marketing campaigns.

A Foundation for Growth and Safety

Because Genesis is a hosted solution, it scales effortlessly as your business grows. Whether you open new properties or expand your service lines, Genesis ensures you’re always in control. It also integrates seamlessly with other Genesis tools like GenAlert and Incident Aware, allowing you to combine phone analytics with real-time emergency alerts and safety protocols—all in one hosted ecosystem.

Take the Next Step

Migrating to a hosted call analytics platform isn’t just about modernizing—it’s about future-proofing your business. With Genesis Call Analytics, hotels gain the tools they need to enhance guest service, improve staff performance, and maintain a safe, efficient operation—all without the burden of on-premise infrastructure.

Make the switch to hosted. Optimize smarter. Serve better. Stay connected

 Contact Genesis Today!

Businesses rely on phone systems to stay connected—but without visibility into usage, performance, and cost, it’s hard to manage them effectively. Genesis Call Analytics provides clear, actionable reporting for Hosted PBX environments, helping organizations monitor call activity, control costs, and respond to issues in real time.

What Genesis Call Analytics Delivers

Genesis is a cloud-based reporting solution designed to give you control over your telecom operations. It helps you:

• Track call trends across front desks, departments, and extensions
• Analyze staff performance and adjust staffing based on call volume
• Identify telephone misuse, abuse, and emergency calls (e.g., 911)
• Review real-time and historical call data to spot patterns and optimize operations
• Get alerts via email, SMS, or audible notifications for critical events or anomalies
• Log calls for legal compliance, including 911 documentation and investigation support
• Run geographic analysis to measure call volume by region and evaluate marketing impact

Reporting and Alerting That Work for You

With many built-in customizable reports, Genesis supports everything from basic call logging to advanced performance and capacity analysis. If a call volume spike occurs or a 911 call is placed, you'll be notified immediately—allowing your team to act quickly.

Genesis Call Analytics integrates with GenAlert and Incident Aware, providing a unified solution for call monitoring and workplace safety. Together, these tools offer complete visibility and control over your phone system and emergency response processes. Contact Genesis today!

Genesis Call Analytics is a cloud-based reporting solution that turns your Webex call data into actionable insights. It helps you track call trends, monitor staff performance, and manage communication costs with ease.

Key Benefits:

• Analyze call activity across departments, front desk, and reception to identify peak times and staffing needs.

• Detect misuse and emergencies with alerts for 911 calls and suspicious activity via email, SMS, or audible notifications.

• Review historical and real-time data to support compliance, investigations, and operational planning.

• Geographical call analysis helps measure the effectiveness of regional marketing efforts.

• Improve service levels by monitoring response times and customer interactions.

• Optimize usage and capacity with hundreds of customizable reports.

Seamlessly integrate with GenAlert and Incident Aware to enhance safety and emergency response across your organization. Contact Genesis today for more information.

Incident Aware is an advanced emergency communication system that enables instant alerts, mass notifications via SMS and email, real-time incident reporting with GPS data, and direct responder collaboration. With just two clicks, users can activate panic alarms, lockdowns, or evacuation notices for immediate response.

Seamlessly integrating with SIP and paging systems, Incident Aware enhances workplace safety with geofence monitoring, GPS tracking, two-way internal chat, and comprehensive record management. It provides a reliable, efficient solution for emergency preparedness. To lean more contact Genesis Systems!

Are you struggling to keep track of call activity across your business? Do you know how efficiently your team handles customer interactions? Are missed calls, misuse, or inefficiencies impacting your operations?

Effective call management is crucial for businesses looking to optimize operations, improve customer service, and ensure security. With advanced call analytics, companies can gain valuable insights into call activity, monitor trends, detect misuse, and analyze call patterns. These insights help businesses streamline communications, enhance employee productivity, and support compliance efforts. Whether used in customer support centers, sales teams, or internal operations, call analytics empowers organizations to make data-driven decisions, improve resource allocation, and maintain a well-managed communication environment.

Contact Genesis to learn more about our solutions.

Emergencies happen anytime, anywhere. Ensure your employees have a fast, reliable safety solution with Incident Aware, a workplace safety app that streamlines emergency response.

Instant Alerts, Immediate Action
Employees can trigger real-time alerts, ensuring rapid response to medical emergencies, workplace violence, or lockdowns.

Multi-Channel Communication
Incident Aware notifies teams via SMS, voice calls, mobile apps, desktop alerts, email, and overhead paging—keeping everyone informed, no matter where they are.

Automated Workflows & Compliance
With Incident Aware automates incident logging, response tracking, and compliance reporting in one centralized system.

Seamless Integration
No costly upgrades. Incident Aware works with existing phone systems, hardware and emergency protocols to enhance safety across all locations.

Empower Employees, Protect Your Business
A safer workplace boosts morale, trust, and productivity. Give your team the tools to act quickly in any emergency.

Contact Genesis today for pricing!

Bad weather can strike at any time, and keeping your staff informed is key to ensuring their safety. With Genesis Incident Aware, you can quickly send real-time alerts to your team, keeping everyone in the loop when severe weather hits.

Instant Weather Alerts
Genesis Incident Aware allows you to send alerts via email, text, and mobile notifications. Whether it’s a snowstorm, heavy rain, or extreme heat, your team will receive timely updates, no matter where they are.

Targeted Notifications
Not every location is affected the same way, send location-specific messages to employees in impacted areas, ensuring the right people get the right information when it matters most.

Clear Steps to Follow
Need to guide your team through a weather emergency? Custom checklists and instructions help employees know exactly what to do, whether it’s securing equipment, taking shelter, or preparing for road closures.

Easy Collaboration
Genesis Incident Aware lets team members chat, share updates, and exchange photos or videos in real time. If a location is hit hard, employees can communicate immediately and respond faster.

Be Prepared, Stay Safe
Don’t wait until bad weather catches you off guard. With Genesis Incident Aware, you can keep your team informed, prepared, and safe—no matter what Mother Nature throws your way.

Want to learn more? Contact Genesis Systems today!

Genesis is your all-in-one solution for actionable call insights for your Webex System. With Genesis you gain access to clear usage reports, performance metrics, detailed analytics, misuse detection, 911 call reporting, and more.

Genesis Call Analytics is an easy-to-use, cloud-based platform designed for businesses of all sizes, industries, and applications.

Our sales team is ready to assist you with a competitively priced solution, tailored to your specific use case. All Genesis solutions include setup and support. To get started, contact us today!

Emergencies can arise unexpectedly, and organizations must be prepared to respond efficiently to protect their employees, clients, and assets. A critical part of this preparedness is ensuring robust 911 reporting systems that comply with regulatory standards like Kari's Law and the Ray Baum Act. Tools like GenAlert provide innovative solutions that enhance emergency response and communication, making workplaces safer for everyone.

 Why 911 Reporting is Vital

1. Timely Emergency Response
   Effective 911 reporting ensures emergency responders are contacted immediately, reducing delays in addressing critical incidents like medical emergencies or workplace violence.
2. Regulatory Compliance
   Compliance with laws like Kari's Law, which mandates direct 911 dialing, and the Ray Baum Act, requiring precise caller location, is essential. GenAlert helps organizations meet these requirements seamlessly.
3. Improved Staff Awareness
   During emergencies, timely alerts and clear communication can save lives. GenAlert delivers real-time notifications through web apps, SMS, email, and other channels, ensuring key personnel are informed and ready to act.

 The Role of GenAlert in Emergency Preparedness

GenAlert is an all-in-one emergency alerting solution designed to detect and respond to emergencies effectively. Here’s how it supports organizations in creating safer workplaces:

• Real-Time Emergency Detection and Notification
  The system detects 911 calls instantly and retrieves crucial details, including the caller’s location. It then alerts the appropriate staff through multiple channels, such as desktop notifications, text messages, and paging systems.
• Location Accuracy
  Pinpointing the exact location of the emergency caller is crucial, especially in large or multi-building organizations. GenAlert captures mobile user locations and directs responders precisely to the incident site.
• Customized Alerts and Record Keeping
  GenAlert allows for tailored notifications, including additional medical or situational details, ensuring responders have all necessary information. The solution also archives all calls for compliance and analysis purposes.
• Multi-Site Monitoring
  For organizations with multiple locations, GenAlert centralizes alerting across buildings and platforms, simplifying emergency management.

 Addressing Workplace Violence

Workplace violence remains a growing concern, and rapid 911 reporting is a critical element of prevention. GenAlert, combined with its Incident Aware expansion, supports Alyssa's Law compliance through panic button integration and overhead paging, enabling swift responses to active threats.

 911 reporting is a cornerstone of workplace safety, and GenAlert is a powerful tool to help organizations respond to emergencies effectively and comply with regulatory requirements. By integrating advanced alerting systems and fostering a culture of preparedness, organizations can safeguard their people and operations in critical moments.

 Are your emergency reporting systems up to date? Contact Genesis to learn more.

Enhancing staff safety is essential for any business, especially as workplaces face evolving security challenges. With Genesis Systems' innovative solutions, accessible at www.buygenesis.com, companies can strengthen their approach to staff safety and security, integrating advanced communication tools and streamlined incident management into their daily operations. These solutions empower teams to respond swiftly to potential risks and ensure a safer, more resilient environment. Whether it is equipping staff with emergency communication tools or setting up automated alerts, Genesis Systems supports businesses in creating a safer workplace that prioritizes employee well-being.

Contact Genesis Systems today to find out more about our offerings.