May 24, 2022
Join us on May 26th at 10:00am PT to hear our story building an alerting solution on top of RingCentral's extensive collection of APIs. With our background in call recording and SMS alerting, it was a natural fit to add Team Messaging support to post alerts within the RC App and protect the privacy of emergency calls by adding on-demand call recording.
Read our story here or join the discussion here!
March 4, 2022
Genesis alerts are now available in both standard text and adaptive card formats! Now users can choose easier to read, interactive alerts that allow responders to collaborate in real-time, track acknowledgments , and more. In addition to our mobile app solution Incident Aware, the addition of the new adaptive card features allows Genesis users to better collaborate and manage emergencies quickly and effectively.
Genesis has provided some of the most safety-forward 911 and other emergency alerting solutions for businesses for over 15 years. GenAlert started as a solution for providing simple notifications in the event someone dialed an emergency number, with options for including additional information related to location and personal details.
Genesis added a significant number of additional features in 2017, leveraging more telephone system features and capabilities to enhance the quality & visibility of emergency notifications, as well as providing additional tools for evaluating and archiving critical information for post-call analysis. GenAlert now gives users the ability to not only receive alerts in real-time when 911 is dialed, but also provides selective call audio recording, security staff call monitoring, dynamic location lookups, overhead & telephone-based paging capabilities, and much more.
Contact Genesis Systems at 1-888-993-2288 for more information on how we can help you solve all your alerting and emergency collaboration needs with our cost effective, easy-to-implement solution.
February 9, 2021
Genesis Systems is proud to be the recipent of RingCentral's 2020 Application of the Year award! Genesis has worked tirelessly since 2018 to build and enhance our RingCentral-compatible alerting solution. This award recognizes the ongoing efforts of both Genesis and RingCentral staff to improve on-site safety for organizations of all sizes.
GenAlert is the most feature rich, cost effective emergency management solution for RingCentral & compatible platforms (including Avaya Cloud Office, Office@Hand, TELUS Business Connect, etc.). Add our Incident Aware alerting & mass notification app and expand your capabilities to additionally include smartphone push notifications, location tracking and alerting, manual incident creation and tracking, real-time 2-way communication options and much more.
Check out GenAlert in the RingCentral App Gallery and contact us at firstname.lastname@example.org or 1-888-993-2288 to find out more about GenAlert for RingCentral, and how we can help you dramatically improve your on-site emergency response.
June 4, 2018
As many RingCentral users quickly realize, call reporting isn't as real-time or accurate as they'd like. Daily call logs are not available until the following day, and the built-in reporting can show issues (e.g. excessive missed calls) which aren't actually occurring but are a result of having more unique installations. Users are increasingly contacting us as their need for timely access to accurate information is not being fulfilled.
We've not only identified the issues that cause most users frustration, but have designed our reporting from the ground up to avoid these issues entirely, while handling the unique challenges of the RingCentral system. The interfaces available to developers - while powerful and reliable - aren't designed for ongoing data collection & reporting like what a typical Call Accounting / Tracking solution would use, and because of this, require an entirely differently designed solution.
The available interfaces however allow for features which are not possible in standard Call Accounting solutions. Some of these reduce the amount of direct administration necessary, others provide access to more timely information, and improve staff safety.
Anyone familiar with RingCentral's built-in reporting will appreciate the flexible reporting and report delivery options built-in to our fully RingCentral-designed solution. Contact us to see how Genesis Call Accounting for RingCentral improves your business oversight, safety, and ultimately, performance.
March 15, 2017
Genesis is happy to announce that we have added support for RingCentral.
RingCentral is a cloud-based phone system provider for business. See our listing in the RingCentral App Store.
Detailed call analytics & tracking including cradle-to-grave reporting, traffic analysis, inventory management, misuse detection and more are all available in our app.
Additionally, Genesis can automatically sync with your RingCentral user database, saving you time and eliminating ongoing system maintenance.
Contact Genesis for more details!