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Genesis Blog

Alerting with Incident Aware

by lisa June 14, 2024

Genesis' Emergency Alerting & Management Solutions provide a sophisticated and comprehensive approach to emergency response, seamlessly blending rapid alerting and on-site paging with meticulous incident management. This integrated solution significantly enhances your organization's safety protocols. Let’s explore how overhead paging, when integrated with Genesis' Incident Aware, can revolutionize your emergency response strategy.

 One of the standout features of Incident Aware is its ability to initiate pages and alerts from a single platform. Alerts can be broadcast over a variety of channels, including SIP phones, multicast devices, email, SMS, desktop computers, mobile devices, fire and alarm panels, and more. This multi-channel communication ensures that everyone receives critical information promptly, regardless of their location or the device they are using.

 Reach out to Genesis today to discover how our solutions can benefit your organization.

Emergency Safety for Educational Institutions

by lisa May 14, 2024

Ensuring the safety and security of Educational Institutions is crucial. With the implementation of Incident Aware by Genesis Systems, campuses transform their emergency response capabilities, revolutionizing how they handle crises and safeguard their Educational Community.

Knowledge is power, especially during emergencies. Incident Aware equips security staff with immediate access to crucial information during emergency incidents, enhancing the overall safety of the campus. Security personnel can now pinpoint the exact location of a caller on-site the moment a 911 call is made, allowing for swift and precise response actions. Real-time call monitoring further empowers security teams to initiate an effective response promptly, ensuring the well-being of everyone on campus.

With Incident Aware, the campus experienced a remarkable reduction in response time during emergency drills. Real-time notifications now reach all staff and students across the campus promptly, slashing the delay in reaching smaller buildings by several critical minutes. This swift response can mean the difference between safety and chaos in a crisis.

Genesis Systems has revolutionized emergency communication framework. Through innovative cloud and on-premises integration and alerting solutions offered by Incident Aware & GenAlert continues to lead the charge in providing innovative, reliable, and flexible solutions for meeting complex communication needs.

 Incident Aware: Transforming Campus Safety, One Alert at a Time.

Genesis Call Accounting & Tracking

by lisa April 19, 2024

Genesis Call Accounting is an advanced cloud-based solution that seamlessly integrates with your RingCentral system, enhancing your organization's telecommunications intelligence. It offers precise control over costs, performance, usage, and system security through a range of dynamic features designed to optimize your communication infrastructure.

 Core Features:

 Automated & Customizable Reporting: With Genesis, receive tailored summarized reports or detailed analytics directly to your inbox, facilitating swift and informed decision-making through automated and flexible reporting capabilities.

 Streamlined Call Management: Genesis offers seamless navigation of call logs, concise management summaries, detailed call analysis, and precise access to recordings, ensuring efficient oversight and restricted access to communication data.

 Centralized Oversight for Multi-Site Operations: Genesis ensures standardized reporting and vigilant monitoring across all sites and remote workers, simplifying communication management while proactively detecting unauthorized activity.

 

Discover the future of communication management with Genesis Call Accounting, where every detail is an opportunity for growth. With Genesis and RingCentral, you're not just implementing a solution, you're investing in a future where communication management is intuitive, answers are easily accessible, emergencies are effectively handled, and every call brings valuable insights.

Choose Genesis for smarter, safer and more strategic communication and emergency management solution.

Join us on May 26th at 10:00 PT!

by Nathan May 24, 2022

Join us on May 26th at 10:00am PT to hear our story building an alerting solution on top of RingCentral's extensive collection of APIs. With our background in call recording and SMS alerting, it was a natural fit to add Team Messaging support to post alerts within the RC App and protect the privacy of emergency calls by adding on-demand call recording.
Read our story here or join the discussion here!

Improve your Real-Time Emergency Alerts with Interactive Adaptive Cards!

by Nathan March 4, 2022

Genesis alerts are now available in both standard text and adaptive card formats! Now users can choose easier to read, interactive alerts that allow responders to collaborate in real-time, track acknowledgments , and more. In addition to our mobile app solution Incident Aware, the addition of the new adaptive card features allows Genesis users to better collaborate and manage emergencies quickly and effectively.

Genesis has provided some of the most safety-forward 911 and other emergency alerting solutions for businesses for over 15 years. GenAlert started as a solution for providing simple notifications in the event someone dialed an emergency number, with options for including additional information related to location and personal details.

Genesis added a significant number of additional features in 2017, leveraging more telephone system features and capabilities to enhance the quality & visibility of emergency notifications, as well as providing additional tools for evaluating and archiving critical information for post-call analysis. GenAlert now gives users the ability to not only receive alerts in real-time when 911 is dialed, but also provides selective call audio recording, security staff call monitoring, dynamic location lookups, overhead & telephone-based paging capabilities, and much more.

Contact Genesis Systems at 1-888-993-2288 for more information on how we can help you solve all your alerting and emergency collaboration needs with our cost effective, easy-to-implement solution.

Genesis Systems' GenAlert Awarded RingCentral's Application of the Year!

by Nathan February 9, 2021

Genesis Systems is proud to be the recipent of RingCentral's 2020 Application of the Year award! Genesis has worked tirelessly since 2018 to build and enhance our RingCentral-compatible alerting solution. This award recognizes the ongoing efforts of both Genesis and RingCentral staff to improve on-site safety for organizations of all sizes.

 

GenAlert is the most feature rich, cost effective emergency management solution for RingCentral & compatible platforms (including Avaya Cloud Office, Office@Hand, TELUS Business Connect, etc.). Add our Incident Aware alerting & mass notification app and expand your capabilities to additionally include smartphone push notifications, location tracking and alerting, manual incident creation and tracking, real-time 2-way communication options and much more.

Check out GenAlert in the RingCentral App Gallery and contact us at sales@buygenesis.com or 1-888-993-2288 to find out more about GenAlert for RingCentral, and how we can help you dramatically improve your on-site emergency response.

Needing More Accurate or Timely Reporting for your RingCentral System?

by Nathan June 4, 2018

As many RingCentral users quickly realize, call reporting isn't as real-time or accurate as they'd like. Daily call logs are not available until the following day, and the built-in reporting can show issues (e.g. excessive missed calls) which aren't actually occurring but are a result of having more unique installations. Users are increasingly contacting us as their need for timely access to accurate information is not being fulfilled.

We've not only identified the issues that cause most users frustration, but have designed our reporting from the ground up to avoid these issues entirely, while handling the unique challenges of the RingCentral system. The interfaces available to developers - while powerful and reliable - aren't designed for ongoing data collection & reporting like what a typical Call Accounting / Tracking solution would use, and because of this, require an entirely differently designed solution.

The available interfaces however allow for features which are not possible in standard Call Accounting solutions. Some of these reduce the amount of direct administration necessary, others provide access to more timely information, and improve staff safety.

Anyone familiar with RingCentral's built-in reporting will appreciate the flexible reporting and report delivery options built-in to our fully RingCentral-designed solution. Contact us to see how Genesis Call Accounting for RingCentral improves your business oversight, safety, and ultimately, performance. 

 

Genesis Now Supports RingCentral

by Brandon March 15, 2017

Genesis is happy to announce that we have added support for RingCentral.

RingCentral is a cloud-based phone system provider for business. See our listing in the RingCentral App Store.

Detailed call analytics & tracking including cradle-to-grave reporting, traffic analysis, inventory management, misuse detection and more are all available in our app.

Additionally, Genesis can automatically sync with your RingCentral user database, saving you time and eliminating ongoing system maintenance.

Contact Genesis for more details!