As businesses increasingly rely on cloud-based solutions, choosing the right SaaS (Software as a Service) provider becomes a critical decision. With so many options available, finding a provider that aligns with your specific needs can be challenging. Here’s a guide to the key factors you should consider when evaluating SaaS providers.

 Security and Compliance

Data security is paramount, especially when you are trusting a third party with sensitive business information. You should evaluate the security protocols that the SaaS provider has in place to ensure your data is safe from breaches, cyberattacks, or leaks. At Genesis Systems we ensure you data security is our priority!

Questions to ask:

• What security measures do they implement?
• Are they compliant with industry regulations?
• How do they handle data backups and disaster recovery?

 Scalability

As your business grows, your software needs will likely change. It’s essential to choose a SaaS provider that can scale with you. This means the software should be flexible enough to accommodate increasing users, data volume, and complexity without sacrificing performance or significantly increasing costs.

Questions to ask:

• Can the service scale as my business grows?
• Are there any additional costs for scaling?
• How easy is it to add more users or features?

 Integration Capabilities

No software operates in isolation. The ability of a SaaS platform to integrate seamlessly with your existing systems is critical for ensuring smooth workflows and data consistency. At Genesis we offer robust APIs or native integrations with the tools your team already uses.

Questions to ask:

• What integrations are available out of the box?
• How easy is it to integrate the software with other tools?
• Is there a cost for API access or custom integrations?

 Support and Customer Service

Good customer support can make or break your experience with a SaaS provider. Whether you encounter technical issues or simply need guidance on using the product, responsive and knowledgeable support is crucial. Genesis Systems offers several support channels such as chat, email, and phone support.

Questions to ask:

• What support channels do they offer?
• What are their support hours?
• Is there a dedicated account manager for larger clients? 

Pricing and Contract Terms

SaaS pricing models can vary widely, with options ranging from monthly subscriptions to annual contracts. Be sure to review the pricing structure in detail, including any potential hidden fees. Additionally, consider the flexibility of the contract—some providers may lock you into long-term commitments, while others may offer more flexible month-to-month plans.

Questions to ask:

• Are there any setup fees or hidden costs?
• Is there a discount for annual contracts?
• What happens if I want to cancel or switch providers?

Product Innovation and Updates

The tech landscape evolves quickly, and so should your software. Genesis Systems provides regular updates, security patches, and performance enhancements. This not only ensures that you have access to the latest technologies but allows you to stay ahead of industry trends.

Questions to ask:

• How frequently are new features and updates released?
• Do they listen to customer feedback when developing new features?
• Are updates automatic or manual?

User Experience and Training

Even the most feature-rich software won’t be beneficial if your team struggles to use it. Genesis Systems provides an intuitive user interface (UI) and user experience (UX) that make it easy to navigate and perform tasks. Additionally, Genesis Systems offers unlimited remote training sessions to help onboard your team efficiently.

Questions to ask:

• How intuitive is the user interface?
• What training resources do they offer?
• Do they provide personalized onboarding for new clients?

Choosing the right Telcom SaaS provider is a crucial decision that can have a lasting impact on your business. By considering factors like reliability, security, scalability, and support, you can ensure that the provider you choose will be a strong partner in your digital journey. Contact Genesis Systems today to learn more about what we provide with our Telcom SaaS.

Genesis Systems should be a top consideration when selecting a safety app due to its comprehensive alerting and incident management features.

Our Incident Aware platform excels in providing real-time, location-rich notifications via multi-channel communication methods, ensuring that all staff—both on and off-site—receive critical alerts simultaneously through emails, SMS, mobile, and desktop notifications​. The platform seamlessly integrates with existing phone systems and other hardware, enhancing emergency response without disrupting current operations​. Incident Aware has customizable workflows and incident-specific collaboration tools, including checklists, chat, and multimedia sharing, streamlining the response process, ensuring thorough and accurate incident management​. These features make Genesis Systems a powerful choice for improving workplace safety.

Contact Genesis today to learn more about our Feature rick safety alerting app, Incident Aware.

Genesis' Emergency Alerting & Management Solutions provide a sophisticated and comprehensive approach to emergency response, seamlessly blending rapid alerting and on-site paging with meticulous incident management. This integrated solution significantly enhances your organization's safety protocols. Let’s explore how overhead paging, when integrated with Genesis' Incident Aware, can revolutionize your emergency response strategy.

 One of the standout features of Incident Aware is its ability to initiate pages and alerts from a single platform. Alerts can be broadcast over a variety of channels, including SIP phones, multicast devices, email, SMS, desktop computers, mobile devices, fire and alarm panels, and more. This multi-channel communication ensures that everyone receives critical information promptly, regardless of their location or the device they are using.

 Reach out to Genesis today to discover how our solutions can benefit your organization.

Ensuring the safety and security of Educational Institutions is crucial. With the implementation of Incident Aware by Genesis Systems, campuses transform their emergency response capabilities, revolutionizing how they handle crises and safeguard their Educational Community.

Knowledge is power, especially during emergencies. Incident Aware equips security staff with immediate access to crucial information during emergency incidents, enhancing the overall safety of the campus. Security personnel can now pinpoint the exact location of a caller on-site the moment a 911 call is made, allowing for swift and precise response actions. Real-time call monitoring further empowers security teams to initiate an effective response promptly, ensuring the well-being of everyone on campus.

With Incident Aware, the campus experienced a remarkable reduction in response time during emergency drills. Real-time notifications now reach all staff and students across the campus promptly, slashing the delay in reaching smaller buildings by several critical minutes. This swift response can mean the difference between safety and chaos in a crisis.

Genesis Systems has revolutionized emergency communication framework. Through innovative cloud and on-premises integration and alerting solutions offered by Incident Aware & GenAlert continues to lead the charge in providing innovative, reliable, and flexible solutions for meeting complex communication needs.

 Incident Aware: Transforming Campus Safety, One Alert at a Time.

Genesis Call Accounting is an advanced cloud-based solution that seamlessly integrates with your RingCentral system, enhancing your organization's telecommunications intelligence. It offers precise control over costs, performance, usage, and system security through a range of dynamic features designed to optimize your communication infrastructure.

 Core Features:

 Automated & Customizable Reporting: With Genesis, receive tailored summarized reports or detailed analytics directly to your inbox, facilitating swift and informed decision-making through automated and flexible reporting capabilities.

 Streamlined Call Management: Genesis offers seamless navigation of call logs, concise management summaries, detailed call analysis, and precise access to recordings, ensuring efficient oversight and restricted access to communication data.

 Centralized Oversight for Multi-Site Operations: Genesis ensures standardized reporting and vigilant monitoring across all sites and remote workers, simplifying communication management while proactively detecting unauthorized activity.

Discover the future of communication management with Genesis Call Accounting, where every detail is an opportunity for growth. With Genesis and RingCentral, you're not just implementing a solution, you're investing in a future where communication management is intuitive, answers are easily accessible, emergencies are effectively handled, and every call brings valuable insights.

Choose Genesis for smarter, safer and more strategic communication and emergency management solution.

Join us on May 26th at 10:00am PT to hear our story building an alerting solution on top of RingCentral's extensive collection of APIs. With our background in call recording and SMS alerting, it was a natural fit to add Team Messaging support to post alerts within the RC App and protect the privacy of emergency calls by adding on-demand call recording.
Read our story here or join the discussion here!

Genesis alerts are now available in both standard text and adaptive card formats! Now users can choose easier to read, interactive alerts that allow responders to collaborate in real-time, track acknowledgments , and more. In addition to our mobile app solution Incident Aware, the addition of the new adaptive card features allows Genesis users to better collaborate and manage emergencies quickly and effectively.

Genesis has provided some of the most safety-forward 911 and other emergency alerting solutions for businesses for over 15 years. GenAlert started as a solution for providing simple notifications in the event someone dialed an emergency number, with options for including additional information related to location and personal details.

Genesis added a significant number of additional features in 2017, leveraging more telephone system features and capabilities to enhance the quality & visibility of emergency notifications, as well as providing additional tools for evaluating and archiving critical information for post-call analysis. GenAlert now gives users the ability to not only receive alerts in real-time when 911 is dialed, but also provides selective call audio recording, security staff call monitoring, dynamic location lookups, overhead & telephone-based paging capabilities, and much more.

Contact Genesis Systems at 1-888-993-2288 for more information on how we can help you solve all your alerting and emergency collaboration needs with our cost effective, easy-to-implement solution.

Genesis Systems is proud to be the recipent of RingCentral's 2020 Application of the Year award! Genesis has worked tirelessly since 2018 to build and enhance our RingCentral-compatible alerting solution. This award recognizes the ongoing efforts of both Genesis and RingCentral staff to improve on-site safety for organizations of all sizes.

GenAlert is the most feature rich, cost effective emergency management solution for RingCentral & compatible platforms (including Avaya Cloud Office, Office@Hand, TELUS Business Connect, etc.). Add our Incident Aware alerting & mass notification app and expand your capabilities to additionally include smartphone push notifications, location tracking and alerting, manual incident creation and tracking, real-time 2-way communication options and much more.

Check out GenAlert in the RingCentral App Gallery and contact us at sales@buygenesis.com or 1-888-993-2288 to find out more about GenAlert for RingCentral, and how we can help you dramatically improve your on-site emergency response.

As many RingCentral users quickly realize, call reporting isn't as real-time or accurate as they'd like. Daily call logs are not available until the following day, and the built-in reporting can show issues (e.g. excessive missed calls) which aren't actually occurring but are a result of having more unique installations. Users are increasingly contacting us as their need for timely access to accurate information is not being fulfilled.

We've not only identified the issues that cause most users frustration, but have designed our reporting from the ground up to avoid these issues entirely, while handling the unique challenges of the RingCentral system. The interfaces available to developers - while powerful and reliable - aren't designed for ongoing data collection & reporting like what a typical Call Accounting / Tracking solution would use, and because of this, require an entirely differently designed solution.

The available interfaces however allow for features which are not possible in standard Call Accounting solutions. Some of these reduce the amount of direct administration necessary, others provide access to more timely information, and improve staff safety.

Anyone familiar with RingCentral's built-in reporting will appreciate the flexible reporting and report delivery options built-in to our fully RingCentral-designed solution. Contact us to see how Genesis Call Accounting for RingCentral improves your business oversight, safety, and ultimately, performance. 

Genesis is happy to announce that we have added support for RingCentral.

RingCentral is a cloud-based phone system provider for business. See our listing in the RingCentral App Store.

Detailed call analytics & tracking including cradle-to-grave reporting, traffic analysis, inventory management, misuse detection and more are all available in our app.

Additionally, Genesis can automatically sync with your RingCentral user database, saving you time and eliminating ongoing system maintenance.

Contact Genesis for more details!