Staying prepared is easier when you can plan your safety alerts in advance. With Advanced Scheduling in the Incident Aware app from Genesis Systems, you can set incidents to automatically trigger in the future—exactly when you need them.

Whether it's a routine drill, shift change reminder, or maintenance alert, you can schedule incidents to repeat on a custom timeline: every hour, day, week, or month. You can even set them to repeat indefinitely or end after a certain number of times.

This feature helps you stay organized, save time, and make sure the right people always get the right message—on schedule.

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The move to cloud-hosted PBX systems is transforming how businesses communicate — not just for convenience and scalability, but for safety. With advanced features like real-time emergency alerts, geotargeted paging, and integration with overhead notification systems, hosted voice platforms now play a critical role in protecting staff during emergencies. 

Hosted PBX: A Foundation for Safer Communication

Hosted PBX systems eliminate the complexity and cost of managing on-site phone infrastructure. More importantly, they provide the flexibility and integration needed for modern safety tools like Genesis GenAlert. When someone dials 911 from a hosted system, GenAlert detects it instantly and sends alerts to the right people — by email, SMS, desktop popup, or even triggering strobes and overhead speakers. This ensures staff know exactly when and where an emergency is happening, giving them a head start before first responders arrive.

These alerts can include location details (floor, room, or zone), and every emergency call is logged for compliance, review, and incident tracking — a must for regulated industries or public-facing businesses.

 Multi-Channel Safety with SIP & Multicast Paging

In emergencies, seconds count. Genesis’s SIP & Multicast Paging ensures alerts reach everyone — even if they’re not at a desk. Messages can be delivered simultaneously to IP phones, overhead speakers, mobile devices, desktop screens, and digital signage. With multicast delivery, a single audio stream can be broadcast to multiple devices without overloading the network.

Even better, alerts can be targeted by location. Need to initiate a lockdown in one area, or send an evacuation notice to another? Genesis allows zone-based paging for precise, effective communication. It also supports accessibility by providing transcribed alerts for those with hearing impairments or in noisy environments.

Real-World Use Cases

• A hotel receives a 911 call from a guest room — staff are alerted instantly with the caller’s location and can respond before emergency services arrive.
• A school detects a threat in one building — an alert triggers lockdown instructions over the PA system, while staff in unaffected buildings receive standby instructions.
• A warehouse worker experiences a medical emergency — their supervisor receives an alert and dispatches help while paging nearby team members.

Final Thoughts

Migrating to a hosted PBX isn’t just about modernization — it’s a strategic move toward a safer, smarter workplace. When combined with Genesis’s GenAlert and SIP/Multicast Paging solutions, your communication system becomes a core part of your emergency response plan.

Stay connected. Stay protected. Make the move to hosted — and put safety first.

Contact Genesis to learn more!

In a hospitality industry driven by data and service, efficiency, responsiveness, and cost control are more critical than ever. For hotels looking to modernize their operations and gain deeper insights into communication trends, migrating to a hosted phone analytics solution is a smart, forward-looking move. Genesis Call Analytics is a cloud-based platform designed to simplify telecom management while enhancing guest service and operational oversight.

Why Go Hosted?

Legacy on-premises systems are costly to maintain, difficult to scale, and often lack the flexibility today’s hospitality operations demand. By moving to a hosted environment, hotels can eliminate infrastructure headaches, reduce overhead costs, and access real-time analytics from anywhere. With Genesis Call Analytics, everything you need is securely managed in the cloud—no servers to maintain, no upgrades to worry about.

Purpose-Built for Hospitality

Genesis Call Analytics is tailored to meet the unique needs of hospitality environments. Whether you're running a single boutique hotel or managing multiple properties, this cloud-based platform provides visibility into call trends, staff performance, 911 reporting and communication expenses across all your locations.

Key Benefits of Hosted Call Analytics for Hotels

• Simplified Operations: No more managing complex hardware or worrying about maintenance. Everything is hosted, secured, and updated automatically.
• Real-Time Call Monitoring: Track call activity across reception, departments, and service areas to ensure prompt responses and optimize staffing levels.
• Proactive Alerts: Get notified via SMS, email, or audible alarms about 911 calls, misuse, or unusual call patterns—helping ensure guest safety and reducing liability.
• Custom Reports: Access hundreds of built-in reports or create your own to log calls for compliance, audit staff performance, or justify operational changes.
• Geographical Insights: Identify where your calls are coming from and assess the effectiveness of regional marketing campaigns.

A Foundation for Growth and Safety

Because Genesis is a hosted solution, it scales effortlessly as your business grows. Whether you open new properties or expand your service lines, Genesis ensures you’re always in control. It also integrates seamlessly with other Genesis tools like GenAlert and Incident Aware, allowing you to combine phone analytics with real-time emergency alerts and safety protocols—all in one hosted ecosystem.

Take the Next Step

Migrating to a hosted call analytics platform isn’t just about modernizing—it’s about future-proofing your business. With Genesis Call Analytics, hotels gain the tools they need to enhance guest service, improve staff performance, and maintain a safe, efficient operation—all without the burden of on-premise infrastructure.

Make the switch to hosted. Optimize smarter. Serve better. Stay connected

 Contact Genesis Today!

Businesses rely on phone systems to stay connected—but without visibility into usage, performance, and cost, it’s hard to manage them effectively. Genesis Call Analytics provides clear, actionable reporting for Hosted PBX environments, helping organizations monitor call activity, control costs, and respond to issues in real time.

What Genesis Call Analytics Delivers

Genesis is a cloud-based reporting solution designed to give you control over your telecom operations. It helps you:

• Track call trends across front desks, departments, and extensions
• Analyze staff performance and adjust staffing based on call volume
• Identify telephone misuse, abuse, and emergency calls (e.g., 911)
• Review real-time and historical call data to spot patterns and optimize operations
• Get alerts via email, SMS, or audible notifications for critical events or anomalies
• Log calls for legal compliance, including 911 documentation and investigation support
• Run geographic analysis to measure call volume by region and evaluate marketing impact

Reporting and Alerting That Work for You

With many built-in customizable reports, Genesis supports everything from basic call logging to advanced performance and capacity analysis. If a call volume spike occurs or a 911 call is placed, you'll be notified immediately—allowing your team to act quickly.

Genesis Call Analytics integrates with GenAlert and Incident Aware, providing a unified solution for call monitoring and workplace safety. Together, these tools offer complete visibility and control over your phone system and emergency response processes. Contact Genesis today!

Genesis Call Analytics is a cloud-based reporting solution that turns your Webex call data into actionable insights. It helps you track call trends, monitor staff performance, and manage communication costs with ease.

Key Benefits:

• Analyze call activity across departments, front desk, and reception to identify peak times and staffing needs.

• Detect misuse and emergencies with alerts for 911 calls and suspicious activity via email, SMS, or audible notifications.

• Review historical and real-time data to support compliance, investigations, and operational planning.

• Geographical call analysis helps measure the effectiveness of regional marketing efforts.

• Improve service levels by monitoring response times and customer interactions.

• Optimize usage and capacity with hundreds of customizable reports.

Seamlessly integrate with GenAlert and Incident Aware to enhance safety and emergency response across your organization. Contact Genesis today for more information.

The hospitality industry thrives on delivering exceptional guest experiences, but behind the scenes, ensuring safety for both guests and staff is just as crucial. Hotels, motels, and resorts face unique security challenges, from emergency response coordination to tracking incidents in real-time. Adopting a comprehensive safety solution like Genesis Systems not only enhances security but also improves operational efficiency and guest satisfaction. Here’s why every hospitality business should integrate Genesis Systems’ safety solutions today.

1. Real-Time Emergency Alerts for Swift Action: When emergencies happen, every second counts. Genesis Systems enables hotel staff to receive instant notifications about 911 calls, panic alarms, and suspicious activity, ensuring a rapid response. Through SMS, email, voice calls, and even visual alerts, security personnel and management stay informed, minimizing risk and preventing incidents from escalating.

2. Automated Incident Reporting for Compliance & Transparency: The hospitality industry is highly regulated, and proper documentation of safety incidents is essential for compliance and liability protection. Genesis Systems automates the incident reporting process, creating a digital record of all security events, including response times and resolution details. This ensures no critical information is lost and provides an auditable history for compliance and internal reviews.

3. Seamless Integration with Property Management Systems (PMS): Hotels operate with various technologies to manage guest services, reservations, and billing. Genesis Systems seamlessly integrates with most property management systems, allowing for real-time data synchronization. This ensures emergency notifications, guest call logs, and billing records are accurately tracked without additional administrative burden.

4. Data-Driven Safety Insights to Optimize Operations: Genesis Systems provides powerful analytics that help hoteliers track trends in safety incidents, call activity, and emergency response times. By leveraging these insights, management can make informed decisions on staff training, security protocols, and operational improvements, ultimately creating a safer environment for guests and employees alike.

5. Multi-Property Management for Consistent Safety Standards: For hotel chains and multi-location operators, maintaining consistent safety protocols across all properties is a challenge. Genesis Systems offers centralized monitoring and reporting, ensuring that safety measures are standardized, performance metrics are easily accessible, and incidents are documented uniformly across all locations.

6. Protecting Guests & Staff for Long-Term Success: A safe hospitality environment leads to higher guest satisfaction, positive reviews, and repeat business. With Genesis Systems, hoteliers can proactively prevent security risks, respond quickly to emergencies, and create a reputation for prioritizing safety. Staff also benefit from increased security, knowing they are protected and supported in case of incidents.

Guest expectations continue to evolve, and safety is now a top priority when choosing accommodations. By adopting Genesis Systems’ safety solutions, hospitality businesses can enhance security, streamline incident response, and boost operational efficiency. Contact Genesis today to learn more

Incident Aware is an advanced emergency communication system that enables instant alerts, mass notifications via SMS and email, real-time incident reporting with GPS data, and direct responder collaboration. With just two clicks, users can activate panic alarms, lockdowns, or evacuation notices for immediate response.

Seamlessly integrating with SIP and paging systems, Incident Aware enhances workplace safety with geofence monitoring, GPS tracking, two-way internal chat, and comprehensive record management. It provides a reliable, efficient solution for emergency preparedness. To lean more contact Genesis Systems!

Are you struggling to keep track of call activity across your business? Do you know how efficiently your team handles customer interactions? Are missed calls, misuse, or inefficiencies impacting your operations?

Effective call management is crucial for businesses looking to optimize operations, improve customer service, and ensure security. With advanced call analytics, companies can gain valuable insights into call activity, monitor trends, detect misuse, and analyze call patterns. These insights help businesses streamline communications, enhance employee productivity, and support compliance efforts. Whether used in customer support centers, sales teams, or internal operations, call analytics empowers organizations to make data-driven decisions, improve resource allocation, and maintain a well-managed communication environment.

Contact Genesis to learn more about our solutions.

Emergencies happen anytime, anywhere. Ensure your employees have a fast, reliable safety solution with Incident Aware, a workplace safety app that streamlines emergency response.

Instant Alerts, Immediate Action
Employees can trigger real-time alerts, ensuring rapid response to medical emergencies, workplace violence, or lockdowns.

Multi-Channel Communication
Incident Aware notifies teams via SMS, voice calls, mobile apps, desktop alerts, email, and overhead paging—keeping everyone informed, no matter where they are.

Automated Workflows & Compliance
With Incident Aware automates incident logging, response tracking, and compliance reporting in one centralized system.

Seamless Integration
No costly upgrades. Incident Aware works with existing phone systems, hardware and emergency protocols to enhance safety across all locations.

Empower Employees, Protect Your Business
A safer workplace boosts morale, trust, and productivity. Give your team the tools to act quickly in any emergency.

Contact Genesis today for pricing!

Bad weather can strike at any time, and keeping your staff informed is key to ensuring their safety. With Genesis Incident Aware, you can quickly send real-time alerts to your team, keeping everyone in the loop when severe weather hits.

Instant Weather Alerts
Genesis Incident Aware allows you to send alerts via email, text, and mobile notifications. Whether it’s a snowstorm, heavy rain, or extreme heat, your team will receive timely updates, no matter where they are.

Targeted Notifications
Not every location is affected the same way, send location-specific messages to employees in impacted areas, ensuring the right people get the right information when it matters most.

Clear Steps to Follow
Need to guide your team through a weather emergency? Custom checklists and instructions help employees know exactly what to do, whether it’s securing equipment, taking shelter, or preparing for road closures.

Easy Collaboration
Genesis Incident Aware lets team members chat, share updates, and exchange photos or videos in real time. If a location is hit hard, employees can communicate immediately and respond faster.

Be Prepared, Stay Safe
Don’t wait until bad weather catches you off guard. With Genesis Incident Aware, you can keep your team informed, prepared, and safe—no matter what Mother Nature throws your way.

Want to learn more? Contact Genesis Systems today!