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Incident Aware Paging

by lisa February 16, 2024

In today's fast-paced world, effective communication is paramount for any organization. Whether it's coordinating responses to emergencies, disseminating critical information, or simply keeping everyone informed, the ability to reach the right people at the right time can make all the difference. This is where paging systems come into play, offering a versatile and efficient solution that can significantly enhance communication within your organization.

One of the key benefits of paging systems is their ability to initiate alerts across a wide range of communication channels. With the features Incident Aware Paging offers, organizations can broadcast alerts not only through traditional paging devices but also via sip phones, multicast devices, email, SMS, desktop computers, mobile devices, fire and alarm panels, and more. This ensures that critical messages reach recipients through multiple mediums, increasing the likelihood of timely responses.

Another advantage of Incident Aware Paging is the ability to geo-target pages to precise locations automatically. Whether it's a specific address, building, or designated paging zone, organizations can ensure that alerts are directed precisely where they're needed most. This level of precision is invaluable during emergencies, enabling organizations to provide targeted instructions or updates to specific areas without causing unnecessary alarm or confusion elsewhere.

Furthermore, Incident Aware Paging allows organizations to trigger alerts in multiple zones or locations simultaneously, based on the type of alert. This capability is particularly useful for large campuses or facilities with multiple buildings or departments. Broadcasted messages can be customized to play different audio based on the alert type and the location of paging equipment, ensuring that recipients receive relevant information tailored to their specific context.

Incident Aware Paging offers a variety of alert types, allowing organizations to initiate site-wide or location-specific lockdowns, panic alarms, weather alerts, and more. Whether it's a pre-recorded message or a real-time custom audio alert, organizations have the flexibility to choose the most appropriate method of communication for any given situation. This versatility enables quick and effective responses to a wide range of scenarios, enhancing overall safety and security.

Most importantly, Incident Aware Paging facilitates real-time communication, ensuring that pages and alerts are delivered promptly to all recipients. Whether it's overhead paging, sip phones, fire and alarm panels, organizations can rest assured that critical information will reach the intended audience without delay. This real-time delivery capability is essential during emergencies when every second counts, allowing organizations to coordinate responses and mitigate risks more effectively.

In conclusion, Incident Aware Paging offers a range of benefits that can greatly enhance communication within organizations. From diverse alerting channels and precision paging to zone-specific alerts and real-time delivery, these systems provide the tools necessary to effectively communicate during emergencies and everyday operations alike. By investing in Incident Aware Paging, organizations can ensure that they're equipped to handle whatever challenges may arise, keeping their employees, customers, and assets safe and secure.

Post-incident analysis with Incident Aware

by lisa November 30, 2023

 

Post-incident analysis is a critical component of the emergency management cycle, and it involves reviewing the response to an emergency or crisis to learn from the experience and improve future preparedness. Here are key aspects of learning from incidents through the analysis of data from the notification system:

  1. Effectiveness Assessment:
    • Response Time: Evaluate the time it took for the emergency notification to reach individuals and for them to respond. Identify any delays and assess the impact on the overall response.
    • Message Clarity: Examine the clarity of the messages sent. Assess whether individuals understood the nature of the emergency, the recommended actions, and any specific instructions.
    • Reach and Engagement: Analyze the reach of the notification system. Determine how many individuals received and acknowledged the emergency alerts. Assess the effectiveness of communication channels used.
  2. Identifying Strengths and Weaknesses:
    • Successful Aspects: Identify components of the emergency response that worked well. This could include effective communication, quick mobilization of resources, or successful execution of emergency procedures.
    • Areas for Improvement: Highlight aspects that could be improved. This might involve addressing communication gaps, refining evacuation procedures, or enhancing coordination with external emergency services.
  3. Feedback Collection:
    • User Feedback: Collect feedback from individuals who received the emergency notifications. Understand their perspectives on the effectiveness of the communication and the overall emergency response.
    • Stakeholder Input: Engage with various stakeholders, including emergency responders, school staff, and administrators, to gather insights on the strengths and weaknesses of the response.
  4. Data Analysis:
    • Patterns and Trends: Analyze data trends to identify patterns in the emergency response. Look for recurring issues or challenges that may need attention.
    • Performance Metrics: Use performance metrics to quantify the effectiveness of the emergency notification system. This could include metrics like notification delivery time, acknowledgment rates, and response times.
  5. Documentation and Reporting:
    • Comprehensive Reports: Compile comprehensive reports summarizing the findings of the post-incident analysis. Clearly outline the strengths, weaknesses, and recommended improvements.
    • Documentation of Lessons Learned: Document lessons learned from the incident. Use this documentation to inform future emergency response plans and training programs.
  6. Plan Revisions and Training:
    • Plan Updates: Revise emergency preparedness plans based on the lessons learned. Address identified weaknesses and incorporate improvements to enhance future responses.
    • Training Programs: Develop or adjust training programs based on the insights gained from the analysis. Ensure that staff and stakeholders are adequately trained on any identified areas of improvement.
  7. Continuous Improvement:
    • Iterative Process: Consider post-incident analysis as an iterative process. Use the information obtained to continually improve emergency response capabilities over time.

By systematically analyzing data from Genesis Systems and incorporating the lessons learned into emergency preparedness plans, educational facilities can enhance their ability to respond effectively to future emergencies and better protect the safety of students, staff, and the wider community.

Overhead Paging with Incident Aware

by lisa November 22, 2023

Incident Aware offers several benefits that contribute to effective communication and response during an emergency. Overhead paging during an emergency offers several benefits that contribute to effective communication and response:

  1. Immediate Notification: Overhead paging provides an instant and widespread method of alerting everyone within the facility to an emergency. The loud and distinct nature of overhead announcements ensures that individuals receive critical information promptly.
  2. Reduced Dependence on Personal Devices: During emergencies, individuals may not have immediate access to personal communication devices or may be instructed to turn them off. Overhead paging provides a communication method that doesn't rely on personal devices, ensuring that information reaches everyone uniformly.
  3. Scalability and Flexibility: Overhead paging systems can be scalable to accommodate facilities of various sizes. They are also flexible enough to adapt to different types of emergencies, allowing for customized announcements based on the nature of the situation.
  4. Clear and Concise Communication: Overhead paging allows for clear and concise communication of essential details during an emergency. Important instructions, such as evacuation procedures or safety precautions, can be communicated in a straightforward manner, reducing confusion and panic.
  5. Reach Every Corner of the Facility: Overhead paging systems are designed to cover the entire facility, including areas that might be difficult to reach through other communication methods. This ensures that everyone, regardless of their location, receives timely information.
  6. Enhanced Coordination: In emergency situations, coordination is crucial. Overhead paging enables centralized control, allowing emergency personnel to disseminate information, make announcements, and coordinate response efforts from a single point.
  7. Minimizes Disruption: Overhead paging minimizes disruption by avoiding the need for staff or emergency responders to individually notify each person. This allows personnel to focus on their designated roles in the emergency response rather than spending valuable time on communication tasks.

Incident Aware is reliable, immediate, and comprehensive means of communication, helping to ensure the safety and well-being of individuals within a facility.

Incident Aware for Education Facilities

by lisa November 17, 2023

Implementing Incident Aware as your school’s safety measure with overhead paging, multi-channel communication, and instant alerts offers several advantages:

  1. Immediate Response: The use of overhead paging and instant alerts enables a swift and immediate response to potential threats. In emergency situations, every second counts, and these technologies facilitate rapid communication to ensure a quick reaction from both staff and emergency responders.
  2. Multi-Channel Communication: Utilizing multiple communication channels, such as overhead paging, smartphone alerts, and other devices, ensures that crucial information reaches a broad audience. This redundancy minimizes the risk of missed notifications, reaching both on-site personnel and stakeholders beyond the school premises.
  3. Comprehensive Reach: Extending safety alerts to neighboring schools enhances the overall safety network. In the event of a regional incident, collaborative efforts and shared information contribute to a more coordinated and effective response, fostering a sense of community security.
  4. Parent and Guardian Involvement: Alerts to smartphones keep parents and guardians informed about unfolding situations. This not only reassures them about their child's safety but also allows them to take appropriate actions, such as adjusting their own schedules or reaching out to school officials.
  5. Unified Emergency Response: The integration of these technologies creates a unified emergency response system. Overhead paging, multi-channel communication, and instant alerts allow for seamless coordination between school staff, law enforcement, and emergency services, promoting a cohesive and organized approach to managing crises.

The combination of overhead paging, multi-channel communication, and instant alerts with Incident Aware, provides a comprehensive and efficient school safety strategy, addressing the need for immediate action, widespread communication, and collaborative efforts to ensure the well-being of students, staff, and the broader school community.

On-Site Emergency Alerting

by Nathan April 8, 2023

Genesis GenAlert Emergency Notifications Solution is a comprehensive system designed to assist in recognizing and responding to emergency situations, including 911 calls, on-site. The solution is equipped with various tools to effectively handle emergency notifications.

One of the key features of GenAlert is its ability to detect the initiation of an emergency call. When a call for help is made, the system recognizes the urgency and takes immediate action.

To determine whom to alert, GenAlert retrieves information from multiple sources. This information can include the caller's location, relevant contact details, and any specific protocols or guidelines that need to be followed based on the type of emergency.

Once the appropriate contacts have been identified, GenAlert decides how to notify them. This can be done through various communication channels such as text messages, phone calls, emails, or even automated voice announcements. The system selects the most efficient method based on the urgency and preferences of the recipients.

Moreover, GenAlert ensures that the notifications contain all the necessary information to provide a clear understanding of the emergency situation as well as critical details on responding and what procedures should be followed. It may include details such as the nature of the emergency, the caller's location, and any relevant instructions or updates.

Genesis GenAlert Emergency Notifications Solution combines advanced detection capabilities, information retrieval, effective communication channels, automated actions, and rapid event notifications to streamline emergency response and enhance overall safety protocols in real-time as events unfold.

Contact us for more information on Genesis GenAlert, and how we can solve your emergency notification needs.

Incident Aware is Now Available in the RingCentral App Gallery!

by Nathan March 3, 2023

Although our Mass Notification and Incident Tracking & Response Enhancement solution has been compatible with RingCentral for some time, it's now officially listed and available as a stand-alone solution. RingCentral users can confidently choose Incident Alert to enhance both their alerting for emergencies originating through RingCentral phone use, and those originating from outside of their RingCentral, platform entirely.

Many RingCentral users have chosen to add our GenAlert solution in order to greatly expand their awareness using our emergency alerting options (including alert formats, intelligent recipient and path selection based on location, etc.), while ensuring thorough records are kept of all call details, call audio, and validated caller location. Using Incident Aware, either stand-alone or in conjunction with GenAlert, provides additional integrations with overhead paging, push notifications via our cross-platform app, 2-way SMS, and adds the ability to generate alerts completely outside of the RingCentral solution, to nearly any person or device, for any purpose.

Incident Aware is used to enhancing emergency response management by many businesses operating large campuses or facilities. Often, emergencies within these facilities can be difficult to detect, and it can be similarly challenging to both notify all staff and disseminate clear instructions to all emergency participants to ensure the greatest level of safety. By providing detailed instructions, checklists, and robust, real-time multi-channel 2-way communications, you can collaborate with everyone within your organization and ensure nothing is missed, and everyone is safe.

Contact Genesis for more information on how Incident Aware works with your RingCentral solution, other on-prem or hosted voice solutions, and how we can help optimize your on-site safety regardless of your goals.

New Website & Software Appearance Update Launched!

by Nathan September 19, 2022

We're excited to announce our new website has gone live!

The latest update reflects a number of our new solutions and enhancements, as well as specific use case information, and details around many of our integrations with common problems and our solutions to them.

Perhaps most exciting are our new tools to help you easily determine exactly what's needed to build your ideal solution.

Give our new solution designer a try! Genesis Solution Designer

Additionally, we've been working hard on our new solutions over the past 2 years, and have a lot of updates which will be posted to our news section in the coming months. Stay up-to-date by bookmarking this page!

We at Genesis are committed to providing a superior customer experience. Give us a call at 1-888-993-2288 to see for yourself.

E911 Alerting for All Telephone Systems!

by Nathan March 31, 2022

We're excited to announce our latest enhancement to E911, lockdown and evacuation alerting.. Support for ALL on-premises and cloud telephone solutions!

Now, users of nearly any telephone solution can benefit from our full alerting capabilities, which include (but are not limited to):

- In-App push notifications via our native Android & iOS app (available in the Google & Apple App Stores)

- Email & native SMS

- Desktop screen pops

- Overhead pages

- Audible alerts on telephone sets

- Visual alerting hardware

- Team Messaging Solutions (Teams, RingCentral MVP, etc.)

- and more!

Not only can you send your staff alerts via all these paths, but you can also flexibly choose when, where and how to alert certain staff based on what best fits your needs. You can choose to selectively alert any on-site or off-site staff, or specify groups to notify depending on the type of incident. You can track staff responses and compel responses to ensure safety, and see in real-time if any staff left in the building, and where... and more.

The best part is that Genesis uses your existing telephone system(s), paging equipment, and smart devices to provide a total safety and alerting solution! No additional hardware to buy and no retrofits or replacement equipment or phone system upgrades are required. There is simply no easier or more cost effective solution available to you today!

Call us at 1-888-993-2288 to talk to someone now, or email us at sales@buygenesis.com for more information. Whether you're a prospective or current Genesis user, we're excited to show you how we can improve your organization's safety quickly, easily and cost effectively.

GenAlert Real-Time 911 Alerting Now Supports Mitel!

by Nathan April 21, 2021

Genesis is excited to announce our GenAlert real-time 911 alerting solution is now compatible with Mitel Phone Systems!

Many Mitel users already use our Call Tracking solution for managing staffing resources and telephone use (and misuse), and can now add real-time alerting to greatly improve on-site awareness and emergency response time. The issue with standard call-accounting-based alerting solutions is that they only notify you once the call has completed (hung up).

Since real emergency calls are rarely terminated prior to emergency services arriving on-site, staff often have no idea anything is happening until help is already on-site. Since staff are the closest responders - and are certainly more familiar with the premises - they need to be the first people to know when there's an issue requiring emergency help. Response can then start immediately, staff can coordinate and both attend to the emergency and be ready to direct Fire, Police and EMS services prior to their arrival. 

Mitel users can receive alerts via a combination of desktop-based alerts, in-app notifications on Android & iOS devices, emails, SMS messages, and custom integrations with strobe lights and other equipment. Combining all these paths, it's nearly impossible for your staff to not be immediately aware there's an emergency in progress that requires their help.

 

When adding in our call tracking & reporting solution and our app-based incident tracking & mass notifications, the overall solution provides the most comprehensive reporting, tracking, and alerting solution for Mitel users of any size.

Contact Genesis for more information on our Mitel-compatible solutions and how we can help you meet your custom requirements! 

Genesis Supports Microsoft Teams 9-1-1 Notifications + Call Tracking & Reporting

by Nathan April 16, 2021

Genesis Systems has recently added support for Teams in both our GenAlert 911 Alerting and Call Tracking & Reporting solutions!

Now, locations using Microsoft Teams (either solely, or as a component in their telephony environment) can extend their real-time emergency awareness and greatly improve on-site emergency response time.

You simply cannot be too informed in the event of emergencies, and this is why GenAlert provides flexible, real-time multi-path alerting which includes emails, SMS, desktop alerts, triggering on-site physical equipment, in-app alerts, and even integrations with social media platforms.

Likewise with call tracking; many Teams users complain about the reporting and data natively available, especially when attempting to generate consolidated reports for business units and specialized reports, not to mention users who rely on call analytics in day-to-day operations.

Genesis Call Accounting & Tracking provides Teams users with flexible, easy-to-use reporting that can be customized to your requirements, delivered on any schedule you need, and can even alert you to misuse or account compromises. Genesis has been the standard for many of the largest organizations for over 35 years, and this legacy continues now for Teams users.

Contact Genesis Sales for more information!

1-888-993-2288