When every call matters—especially during emergencies—downtime isn’t an option. That’s why GenAware, developed in-house by Genesis, was built to proactively detect telecom issues before they impact your users.

GenAware simulates real-world traffic by placing and answering synthetic voice calls across your SIP trunks, validating both inbound and outbound paths. This end-to-end testing helps identify call failures, audio degradation, and capacity limits—long before they affect actual users.

Unlike basic uptime checks, GenAware offers customizable testing intervals and granular alert thresholds, allowing organizations to balance resource usage with their tolerance for service interruptions. Whether you're validating emergency call readiness or stress-testing your infrastructure, GenAware delivers reliable insights.

What It Does

• Simulates live SIP traffic to uncover hidden vulnerabilities.

• Integrates directly with Incident Aware to trigger alerts and workflows.

• Supports advanced outputs including SNMP, RSS, HTTP API, and more.

Why It Matters

Voice infrastructure failures during a crisis can lead to missed emergency calls, delayed responses, and costly downtime. GenAware ensures you catch problems before they escalate, with real-time alerts via mobile push, SMS, paging, or your NOC dashboards.

With bidirectional load testing, custom alert levels, and seamless integration with existing monitoring tools, GenAware gives you the visibility and confidence to stay ahead of telecom issues—proactively.