In today’s business environment, leveraging hosted solutions can offer significant benefits over traditional on-premises systems. Hosted services—also known as cloud-based services—are growing in popularity due to their scalability, cost-efficiency, and ease of use. Here are 5 reasons why you should consider switching to a Genesis Systems hosted solution for your business:

1. Cost Savings - Hosted solutions eliminate the need for costly hardware purchases and ongoing maintenance. By subscribing to Genesis cloud services, businesses can pay only for what they use, resulting in significant cost savings.

2. Scalability - Whether your business is expanding or experiencing a temporary downturn, hosted solutions provide the flexibility to scale up or down quickly based on your current needs. You can add or remove resources without major overhauls.

3. Automatic Updates - With hosted solutions, you no longer need to worry about software updates or security patches. The provider takes care of all updates, ensuring you always have the latest features and improvements.

4. Accessibility - Hosted solutions offer the advantage of being accessible from anywhere with an internet connection. This enables remote work and collaboration, which is increasingly important in today’s global business landscape.

5. Improved Security - Genesis’s hosted solution is built on managed, enterprise-level security features like data encryption, firewalls, and multi-factor authentication.

6. Enhanced Collaboration - With Genesis Hosted, employees can easily access reports, communicate and collaborative in rea-time, and administer telephone resources from nearly anywhere. This improves productivity and teamwork.

Switching to a Genesis Systems hosted solution can bring tremendous value to your business. From cost savings and security to scalability and remote access, the benefits of hosted services are hard to overlook. If you haven’t already made the move, now might be the perfect time to consider hosted solutions for your organization.

Lower total cost of ownership, simplified deployment, reduced in-house staff administration, always up-to-date...

These are the themes echoed in most cloud-solutions marketing collateral - and for good reason - they are consistently the top 4 reasons why businesses of all sizes choose a hosted solution over an on-premises one. It's a compelling pitch, what business wouldn't want to improve their efficiency and reduce their costs?

But... It's not always that simple. Take for example:

A law firm customer I worked with had been using monthly telephone reports to substantiate their activities related to each client. Receiving these details broken down by each client vastly simplified their billing process, reduced errors, and improved billing transparency for clients. They had been using these reports for years and had become reliant on them for simplifying their billing process.

Their phone system was becoming obsolete and the firm made the choice to replace their old phone system with a new cloud-based solution due to some of the above reasons. Their set up was quick, and after a couple months the entire office was quickly trained on and moved over to using the new system. 

All was good until the first time client bills were generated after their migration. Their reports now had no unique client numbers on them, essentially giving them no way to associate the time spent on calls with the appropriate client! This was a huge issue for them. Their billing process changed entirely overnight, with staff now were having to keep track of billable time manually.

Needless to say, the customer was surprised to lose this long-time functionality, especially given that their new system had promised more features than their previous premises-installed one. The simple functionality they'd been using for 10+ years was now gone, the new system had no way to allocate calls to clients, and the customer was inevitably left scrambling to find a solution to this issue.

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Genesis Systems makes every effort to ensure our solutions, whether premises-based, virtual-installed or cloud based, feature all of the same functionality to eliminate these types of issues. We consult with your organization prior to implementation to ensure there will be no unpleasant surprises or limitations so you know exactly that you're getting.

For more information on the benefits of Genesis hosted, visit our website at: http://www.buygenesis.com/features/cloud-hosted.htm

The latest software release includes a major appearance update. Users of our web versions will notice this upgrade immediately, which provides easier navigation, reporting updates, and significantly enhanced usability on a variety of devices including tablets, smartphones, and other browser-enabled devices.

Feel free to contact our support office with any questions or concerns you have and we’ll be more than happy to show you around your new software. If you haven't received your upgrade yet feel contact our sales office to find out when you will be receiving it.

Users of Genesis Hosted Solutions are already upgraded this latest version, and have the benefit of always having access to the most current features. With Genesis Hosted Solutions you can expect all the same powerful call analytics, management & exception alerting available in our premises-based solutions, but with greater accessibility and virtually no configuration & ongoing maintenance required on your part. Interested in going hosted? Give sales a call to discuss!