Genesis Telecom Blog



Genesis Telemanagement Blog

The Genesis Telecom Blog

Telemanagement Info, Industry News, Available Services & Solutions


GenAlert Real-Time On-Site Alerting for IP Office now provides Location Info

by Nathan May 28, 2015

GenAlert for IP Office now includes location information in outgoing emails, SMS messages and screen pops and much more. The addition of this functionality in the IP Office GenAlert version now matches GenAlert versions for Avaya CS1000, legacy Avaya Meridian systems, and the Avaya Aura / CM platforms. Now users with Avaya IP Office phone systems can receive the same quality of alerts as users of the larger platforms.

GenAlert is an emergency on-site notification solution compatible with many current PBX systems. GenAlert automatically detects the moment an emergency call is made or lockdown code is entered into a telephone and dispatches user configurable alerts (including email, SMS, on-screen alerts, speech, strobe / other light or siren activation, and more).

Genesis Call Accounting Adds Additional Shoretel PBX Support

by Nathan March 16, 2015

Genesis Call Accounting, which previously was compatible with ShoreTel telephone systems, has added additional connection methods. Now, Genesis can connect to ShoreTel systems using both a serial interface (which provides all the call data for the day, once a day) or by extracting the call records every minute directly from the ShoreTel's internal SQL database.

This additional connectivity support gives ShoreTel users wanting call tracking the ability to have access to call records in a more timely manner than what is currently available from other solutions. Genesis Call Accounting supports real-time collection from Avaya (& Nortel), Cisco, ShoreTel, and hundreds of other telephone systems, both current and legacy models.

Genesis Adds Microsoft Lync, sipXecs & EZuce Support

by Nathan February 11, 2015

Genesis Systems has recently confirmed compatibility between Genesis Call Accounting and the Microsoft Lync, sipXecs and Ezuce telephone systems. Now users with any of these systems can use our fully-featured Call Accounting system to track, bill, and control telephone use. 

Hello from Genesis Systems

by Lisa January 6, 2015

Hello and Welcome to our Blog.

You will find the latest company news as well as information on new products and features in development, upcoming webinars, conferences and more.

Genesis Systems was founded with the primary goal to continually provide our customers with solutions that will save them money, save them time, and eliminate uncertainties and guessing about equipment requirements. Over the past 30+ years all of us at Genesis have been proud to provide our customers with solutions that are in line with this goal.

Check back often for the latest tips on getting the most out of your software, current events, promotions and more.