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Telemanagement Info, Industry News, Available Services & Solutions


Going Hosted: Are You Missing Something?

by Nathan November 25, 2017

Lower total cost of ownership, simplified deployment, reduced in-house staff administration, always up-to-date...

These are the themes echoed in most cloud-solutions marketing collateral - and for good reason - they are consistently the top 4 reasons why businesses of all sizes choose a hosted solution over an on-premises one. It's a compelling pitch, what business wouldn't want to improve their efficiency and reduce their costs?

But... It's not always that simple. Take for example:

A law firm customer I worked with had been using monthly telephone reports to substantiate their activities related to each client. Receiving these details broken down by each client vastly simplified their billing process, reduced errors, and improved billing transparency for clients. They had been using these reports for years and had become reliant on them for simplifying their billing process.

Their phone system was becoming obsolete and the firm made the choice to replace their old phone system with a new cloud-based solution due to some of the above reasons. Their set up was quick, and after a couple months the entire office was quickly trained on and moved over to using the new system. 

All was good until the first time client bills were generated after their migration. Their reports now had no unique client numbers on them, essentially giving them no way to associate the time spent on calls with the appropriate client! This was a huge issue for them. Their billing process changed entirely overnight, with staff now were having to keep track of billable time manually.

Needless to say, the customer was surprised to lose this long-time functionality, especially given that their new system had promised more features than their previous premises-installed one. The simple functionality they'd been using for 10+ years was now gone, the new system had no way to allocate calls to clients, and the customer was inevitably left scrambling to find a solution to this issue.

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Genesis Systems makes every effort to ensure our solutions, whether premises-based, virtual-installed or cloud based, feature all of the same functionality to eliminate these types of issues. We consult with your organization prior to implementation to ensure there will be no unpleasant surprises or limitations so you know exactly that you're getting.

For more information on the benefits of Genesis hosted, visit our website at: http://www.buygenesis.com/features/cloud-hosted.htm

 

 

New Appearance Update Now Available

by Nathan September 4, 2017

The latest software release includes a major appearance update. Users of our web versions will notice this upgrade immediately, which provides easier navigation, reporting updates, and significantly enhanced usability on a variety of devices including tablets, smartphones, and other browser-enabled devices.

Feel free to contact our support office with any questions or concerns you have and we’ll be more than happy to show you around your new software. If you haven't received your upgrade yet feel contact our sales office to find out when you will be receiving it.

Users of Genesis Hosted Solutions are already upgraded this latest version, and have the benefit of always having access to the most current features. With Genesis Hosted Solutions you can expect all the same powerful call analytics, management & exception alerting available in our premises-based solutions, but with greater accessibility and virtually no configuration & ongoing maintenance required on your part. Interested in going hosted? Give sales a call to discuss!

Teach Your Old Phone System Some New Tricks

by Nathan August 14, 2017

Are you running older phone equipment but still want access to the latest in hosted / cloud solutions, detailed analytics, simplified management, and reporting?

 We can help!

 Working with legacy equipment is one of our specialities - we're here to work with you regardless of your system's age. Since we've been in business for over 35 years it may not come as a surprise that we likely worked with your phone system while it was still new!

 Older phone systems often have limited or non-existent support for the newer connection methods & protocols necessary to connect to hosted / cloud-based solutions. This often means you need additional conversion solutions, equipment, and may make you feel like you are out of luck.

 Our solutions work around these issues and allow your older equipment to seamlessly integrate with our state of the art cloud and hosted solutions, giving you access to our powerful trend-monitoring, telecom analytics, telephone management, contact center and E911 reporting solutions with all of the latest features.

 Are you considering a phone system upgrade in the future? Genesis solutions can work with your legacy & new equipment and provide you with a seamless system management experience with consistent access to reporting & analytics throughout the migration process. We can even manage and report on both your legacy and new systems in parallel while you transition from one to the other.

 Contact Genesis today for more information about cloud / hosted solutions, working with legacy equipment, and solutions bridging your older and newer systems. Our accessible-anywhere Cloud solutions start from $29 / month and include any conversion equipment & tools necessary.

GenAlert for Avaya Aura / Communication Manager Now Avaya Certified!

by Nathan May 16, 2016

We are very excited to announce our GenAlert Solution for Avaya Aura CM is now Avaya Compliant!

GenAlert for CM is the last of our Avaya compatible E911 solutions to complete the testing process. Like the other GenAlert solutions, it also includes location information in outgoing emails, SMS messages and screen pops and much more (just like our IP Office & CS1000 version), and complements the other GenAlert versions.

GenAlert is an emergency on-site notification solution compatible with many current PBX systems. GenAlert automatically detects the moment an emergency call is made or lockdown code is entered into a telephone and dispatches user configurable alerts (including email, SMS, on-screen alerts, speech, strobe / other light or siren activation, and more).

GenAlert for Avaya CS1000 Now Avaya Certified!

by Nathan April 10, 2016

We are very excited to announce our GenAlert Solution for Avaya CS1000 is now Avaya Compliant!

GenAlert for CS1000 also includes location information in outgoing emails, SMS messages and screen pops and much more (just like our IP Office version), and complements the other GenAlert versions for Avaya IP Office, legacy Avaya Meridian systems, and the Avaya Aura / CM platforms.

GenAlert is an emergency on-site notification solution compatible with many current PBX systems. GenAlert automatically detects the moment an emergency call is made or lockdown code is entered into a telephone and dispatches user configurable alerts (including email, SMS, on-screen alerts, speech, strobe / other light or siren activation, and more).

Genesis Adds Lockdown Code Functionality to GenAlert E911 Solution

by Nathan September 10, 2015

Genesis Systems, working with a number of school boards and health authorities, has added functionality to our GenAlert E911 real-time notification package for additional non-emergency alerting. Users are now able to use our solution to generate other types of non-emergency alerts that may not be generated by making a 9-1-1 call.

This functionality is currently being implemented into a number of hospitals and schools to generate building lock-down alerts (using special codes) notifying staff of events such as missing patients / students or dangerous persons on the premises. Having a Real-time alerting (E911) solution is important for staff safety, but there are still important alerts that need to be delivered quickly that do not require a call to 9-1-1.

GenAlert is now Avaya Certified!

by Lisa June 23, 2015

We are very excited to announce our GenAlert Solution is now Avaya Compliant!

Check out the Avaya Press Release