Please be advised that Genesis Systems will be closed on Tuesday, September 30th in observance of the Canadian statutory holiday, National Day for Truth and Reconciliation. Our offices will reopen on Wednesday, October 1st.

We encourage customers to plan ahead for any support needs prior to the holiday. As always, you can reach out to us before the closure for assistance, and we will respond promptly once operations resume.

Thank you for your understanding, and we wish you a meaningful and reflective holiday.

As organizations increasingly adopt Microsoft Teams for unified communication, managing emergency alerts, analytics, and cost control becomes ever more critical—this is where Genesis’s Teams-integrated solutions shine. Genesis extends Teams by enabling real-time alerting on emergency calls (e.g. 911), automatically identifying caller location, and broadcasting notifications via overhead paging, desktop popups, and even mobile apps with guided response workflows. Our system also consolidates call and meeting data—capturing user-level details that Teams alone doesn’t readily provide—to generate robust reports for compliance, performance measurement, and usage tracking. An especially compelling benefit for large institutions, such as universities, lies in optimizing licensing: by pinpointing unused or under-utilized accounts or hardware, organizations have eliminated significant excess licensing costs, while still fulfilling all reporting and alerting obligations.

Contact Genesis today to learn more.

Are you considering moving your hotel phone system to RingCentral? Adding Genesis Call Accounting to your RingCentral hospitality platform takes your communications to the next level. Together, they give you not just a reliable phone system, but powerful insights, security, and control that directly improve guest satisfaction and operational efficiency.

Genesis Call Accounting provides real-time visibility into call activity across all departments and properties, helping you manage costs, optimize staffing, and deliver better service. With detailed reporting and call recording access, managers gain the tools to ensure accountability and consistent guest experiences.

Safety and responsiveness are also enhanced. GenAlert instantly notifies your team when an emergency call is placed, while Incident Aware supports real-time tracking and coordination during critical events. Together, they provide peace of mind for staff and guests alike.

By combining RingCentral with Genesis, hospitality organizations streamline operations, strengthen guest service, and ensure they are ready for both daily interactions and emergencies. Every call becomes an opportunity to improve the guest experience and build long-term loyalty.

To learn more, contact Genesis Systems today.

In the modern workplace, seamless communication and rapid response to emergencies are no longer optional—they’re essential. While RingCentral provides a powerful cloud communications platform, pairing it with Genesis Systems takes your environment to the next level, uniting communication, safety, and analytics in one cohesive solution.

Smarter Emergency Management: Genesis integrates directly into RingCentral to deliver advanced emergency alerting and management. When someone dials 911 or another critical number, Genesis automatically triggers alerts across multiple channels—mobile app, SMS, voice, email, and even on-site paging systems. With location-rich notifications, your team can respond faster to incidents like evacuations, lockdowns, or medical emergencies, ensuring no time is lost when it matters most.

Real-Time Incident Response: Emergencies don’t wait, and neither should your communication system. With Genesis, you can send real-time alerts that include precise GPS details and incident context. Whether it’s a drill, a weather event, or an urgent safety situation, Genesis gives staff and responders the information they need instantly, accessible on both mobile and desktop devices.

Extend Communication Beyond the Cloud: While RingCentral excels in cloud communication, Genesis bridges the gap to your on-site infrastructure. By leveraging multicast and SIP technologies, Genesis integrates with existing paging systems, eliminating the need for costly rip-and-replace strategies. This extends the reach of your emergency communications to every corner of your organization.

Unlock the Power of Call Analytics: Beyond safety, Genesis empowers smarter decision-making with detailed call tracking and analytics. Monitor usage, identify trends, control costs, and detect misuse or abuse. These insights turn your RingCentral environment into not just a communication system, but a data-driven tool for operational excellence.

Why Genesis + RingCentral?
Unified Platform: Manage calls, alerts, and incidents in one place.
Enhanced Safety & Compliance: Ensure rapid response and adherence to protocols.
Data-Driven Insights: Turn call activity into actionable intelligence.
Seamless Integration: Connect cloud and on-premise systems effortlessly

By combining RingCentral with Genesis, you’re not just adding features—you’re transforming how your organization communicates and responds. Emergencies are managed with precision, calls deliver valuable insights, and every message reaches its destination.

Elevate your RingCentral environment with Genesis—because communication and safety should always work hand in hand.