The Company recognizes its obligation to maintain the confidentiality of its clients' information and its obligations concerning the personal information of all individuals its collects, uses and discloses in its business. This policy has been developed with those obligations in mind.
The company collects a variety of information, which may include personal information, for the purposes of establishing and maintaining business relationships with its customers, dealers and suppliers, for the purposes of providing services to its customers, in order to provide the company with billing information with respect to its customers, for the purposes of reporting to governmental authorities as required by law, and for the purposes of extending credit to its customers. This information may include:
Customer Data for troubleshooting which may contain date, time, number dialed, city name, duration, account code, costs of calls placed from their phone system.
For 911 Systems serviced by the Company, the Company may collect information regarding each 911 call including the name, address and phone number of the person calling 911 (including unlisted numbers), time to answer, operator who answered, and any agency to whom the call was answered.
Personal Information collected by the Company from its customers, dealers, suppliers, and in regards to other individuals shall only be used and disclosed for the purposes of establishing and maintaining business relationships with its customers, dealers and suppliers, for the purposes of providing services to its customers, in order to provide the company with billing information with respect to its customers, for the purposes of reporting to governmental authorities as required by law, and for the purposes of extending credit to its customers. Where personal information is to be collected for another purpose, the Company shall obtain the prior consent of the individual to whom the personal information relates before collecting, using or disclosing the information PIPA also permits the Company to collect, use or disclose personal information about an individual in some circumstances without the individual's consent. Those include (but are not limited to) circumstances in which:
When the Company collects, uses or discloses personal information, it will make reasonable efforts to ensure that it is accurate and complete.
The Company recognizes its legal obligations to protect the confidential information of its customers and clients and about other individuals during the course of its business.
It has therefore made arrangements to secure against the unauthorized access, collection, use, disclosure, copying, modification, disposal or destruction of personal information.
Information provided to the Company is treated with the strictest of confidence. This includes ensuring that information is secure. In the day-to-day operations, access to private information is necessary, but is restricted to only authorized personnel who have a clear business purpose associated with it. Company employees are required to adhere to the privacy standards which have been established.
With respect to the security of personal information the following standards are maintained by the Company:
PIPA permits individuals to submit written requests to the Company to provide them with:
The Company will respond to requests in the time allowed by PIPA and will make a reasonable effort to assist applicants and to respond as accurately and completely as reasonably possible. All requests may be subject to any fees and disbursements the law permits the Company to charge.
An individual's ability to access his or her personal information under the Company's control is not absolute. PIPA provides that the Company must not disclose personal information when:
PIPA further provides that the Company is not required to disclose personal information when:
The law permits individuals to submit written requests to the Company to correct errors or omissions in their personal information that is in our custody or control. The Company will:
The Company's Privacy Officer, effective January 2004, is Randy Mennear. Any suggestions, complaints or enquires should be addressed to him at 604-530-9348 or e-mail at email@example.com.