Genesis Telecom Blog



Genesis Telemanagement Blog

The Genesis Telecom Blog

Telemanagement Info, Industry News, Available Services & Solutions


Remembrance Day

by Lisa November 8, 2019

Genesis Systems will be closed on Monday, October 11th for Remembrance Day.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. 

Our office will re-open on Tuesday, October 12th with regular business hours.

Real-Time 9-1-1 Alerting updates, including Call Recording, Automatic Emailing and more for RingCentral!

by Nathan November 7, 2019

Our Genesis GenAlert real-time 911 / lockdown alerting solution has been compatible with RingCentral (and Telus Business Connect) for some time now, and the user feedback has been very positive. As more and more users migrate to RingCentral-powered solutions, we're increasingly working more and more users with unique alerting and recording requirements.

RingCentral users, especially those either using or migrating away from on-premises systems, likely need some level of tracking, alerting, and recording for customer and staff safety and compliance with regulations. For some, the basic-type reporting may suffice, but in nearly all cases there is still a significant need for enhanced tools to handle the mass notification and emergency alerting needs.

A few of the unique needs our alerting solution has been able to fill:

  • Enabling call recording automatically based on call criteria, with auto recording downloading and emailing after call completion
  • Automatic location lookup / retrieval at the time of the emergency call (included in the alerts)
  • Real-Time, Multi-Path alerts (emails, SMS, Glip, overhead audible, etc.) customized for different types of emergencies
  • Extensive location filtering for separate buildings, floors, addresses, etc. based on extension location
  • Real-time conferencing / supervision in of security staff for emergency calls (presently testing)

These are just a few of the unique requirements we've been able to accommodate to date.

When adding in our call tracking and reporting solution, the overall solution provides the most comprehensive reporting, tracking, and alerting solution for RingCentral users of any size.

Contact Genesis for more information on our RingCentral-compatible solutions and how we can help you meet your custom requirements! 

Thanksgiving Holiday Hours

by Lisa October 11, 2019

Genesis Systems will be closed on Monday, October 14th for Thanksgiving.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. 

Our office will re-open on Tuesday, October 15th with regular business hours.

BC Day

by Lisa August 2, 2019

Genesis Systems will be closed on Monday, August 5 for BC Day.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. If you'd like more information on after-hours or 24-7 support options please contact Genesis Sales at 1-888-993-2288 or sales@buygenesis.com

Canada Day Hours

by Lisa June 28, 2019

On behalf of all us at Genesis we'd like to wish all a happy and safe Canada Day weekend! 

Our offices will be closed on Monday July 1 and we will be resuming normal business hours on Tuesday July 2. Customers subscribed to our 24/7 support package are unaffected by holiday closures. 

Happy Birthday Canada!

Added - Cisco Business Edition 4000 Support!

by Nathan June 6, 2019

The Cisco Business Edition 4000 is Cisco's latest hosted unified communications solution specifically designed for small and medium sized businesses.

Are you a Cisco BE4000 user? If so, you may have noticed there are a few built-in reports available, and also that they are basic, generally inflexible, and probably not providing you with the information you need. Report output options are comparatively limited as well, if you are looking for a report that you can modify, you're out of luck.

The good news is that Genesis Call Accounting is compatible with BE4000 systems, and provides you with all the reports and flexible options you have when using Genesis with other phone systems. Especially useful for users needing call information separated out by extension / department for customer bill-backs, analysing calls and traffic analysis by location called / called from for marketing tracking, exception call reporting for identifying misuse and potential system hacks / issues, busy time identification for staffing insight, and a TON of other uses.

Since the BE4000 is still relatively new, many features (such as providing us with call records) are not fully developed, and due to this we will continually monitor and further improve our solution as the BE4000 solution matures, and the ability to report on new information becomes available. Contact Genesis for more information on our BE4000-compatible solution, and how we can improve your reporting!

Victoria Day Hours

by Lisa May 17, 2019

Genesis Systems will be closed on Monday May 20 for Victoria Day.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. If you'd like more information on after-hours or 24-7 support options please contact Genesis Sales at 1-888-993-2288 or sales@buygenesis.com

Real-Time 9-1-1 Alerting & Recording for RingCentral & Telus Business Connect Users!

by Nathan May 15, 2019

Genesis is proud to announce the latest enhancements to our powerful, real-time 9-1-1 notification solution for RingCentral, Telus Business Connect and other hosted phone systems!

GenAlert for RingCentral users now have the option to automatically enable call recording for 9-1-1 calls (or any other "emergency"-type calls). This allows universities, public corporations and other institutions with stringent, mandatory security policies to fully comply with them, while also maintaining those critical recordings of 9-1-1 or other emergency calls selectively. Having a recording can help speed assistance, improve handling of false / accidental 9-1-1 calls, and maintain critical records in the event of future litigation. It's often a no-brainer - you should be recording these calls!

Adding on Glip, email, SMS and custom alerting, and automatic location reporting to GenAlert, users have the most flexible and all-encompassing 9-1-1 reporting solution for RingCentral, period.

Our GenAlert solution, providing real-time 9-1-1 alerting for RingCentral (and other phone systems), is designed to meet your organizations complex alerting requirements. We take all requests for customization extremely seriously, and will go the extra mile to make sure your GenAlert provides you with the solution that meets your organizations requirements.

Give us a call to find out more about GenAlert real-time alerting (and recording), and how we can help improve your organizations 9-1-1 and emergency situation handling!

Going Hosted?

by Lisa January 23, 2019

Are you or your customer moving to a hosted environment and needing the correct hardware to connect? Genesis provides you with the Serial to IP devices needed to ensure your transition to the cloud is seamless. With Genesis Hosted Solutions you can expect all the same powerful call analysis, management & alerting available in our premises-based solutions, but with greater accessibility and virtually no configuration & ongoing maintenance required on your part. Genesis Hosted Solutions allow you to focus your attention on your core business. 

If you'd like more information on our Hosted Solutions please contact Genesis Sales at 1-888-993-2288 or sales@buygenesis.com

Inclement Weather Issues

by Lisa December 21, 2018

Due to the powerful wind storm that hit Vancouver last night Genesis Systems currently does not have telephone services. For any support related issues please email support@buygenesis.com  or sales@buygenesis.com

We thank you for your patience and apologize for any inconvenience this may cause.