Genesis Telecom Blog



Genesis Telemanagement Blog

The Genesis Telecom Blog

Telemanagement Info, Industry News, Available Services & Solutions


Genesis Proudly Releases Our Next Generation of Products

by Brandon April 3, 2017

Genesis is pleased to announce our next generation of products. Not only have we released a new assortment of solutions, but we've also overhauled and updated our website with much more information on who we are and what we can do for you.

This blog will be updated with regularity going forward. These are exciting times at Genesis so we welcome you to subscribe to our list above and receive notifications when we add new content here.

As they have been for years, all Genesis Solutions are available in Premises-based and Virtualized configurations. Dedicated hardware is not required. Genesis is also now offering Cloud and Hosted services.

Since all of our solutions are completely web based (client-based also included if you prefer it), this was a no-brainer for us. Cloud & Hosted Services are starting from $29/mo. On-Premises & Virtual Solutions as low as $299. Contact our sales department for details at 888-993-2288.

Genesis Now Supports RingCentral

by Brandon March 15, 2017

Genesis is happy to announce that we have added support for RingCentral.

RingCentral is a cloud-based phone system provider for business. See our listing in the RingCentral App Store.

Detailed call analytics & tracking including cradle-to-grave reporting, traffic analysis, inventory management, misuse detection and more are all available in our app.

Additionally, Genesis can automatically sync with your RingCentral user database, saving you time and eliminating ongoing system maintenance.

Contact Genesis for more details!

Take your hotel guest's experience to the next level.

by Nathan February 16, 2017

Genesis the next Generation of telecom solutions!

Take your hotel guest's experience to the next level.

  • Engage your guests with a custom mobile app specific to your hotel
  • Advertise, track & increase uptake of hotel amenities and attractions
  • Increase uptake of your in-house services & offerings
  • Any much, much more...

Genesis GuestTel for Hotels and Motels

Call us today for more information!

Call Accounting for Avaya IP Office Now Avaya Certified!

by Lisa January 21, 2017
We are very excited to announce our Call Accounting Solution for Avaya IP Office is now Avaya Compliant!
 
Call Accounting for IP office is the last of our Avaya compatible Call Accounting solutions to complete the testing process. Like the other Genesis Call Accounting solutions, it also includes Call Tracking, Telecom Analytics, Traffic Trends, Cradle to Grave Reporting and much more.
 
Contact our sales department for details at 888-993-2288.

Upgrading Your Phone System?

by Lisa September 12, 2016

Genesis software is extremely flexible and will work with new and legacy telephone systems, as well as many hosted and cloud telephone providers. Genesis also interfaces with any Property Management System, and can run on the same PC. At Genesis, upgrading is a simple process without any hidden costs. 

GenAlert for Avaya Aura / Communication Manager Now Avaya Certified!

by Nathan May 16, 2016

We are very excited to announce our GenAlert Solution for Avaya Aura CM is now Avaya Compliant!

GenAlert for CM is the last of our Avaya compatible E911 solutions to complete the testing process. Like the other GenAlert solutions, it also includes location information in outgoing emails, SMS messages and screen pops and much more (just like our IP Office & CS1000 version), and complements the other GenAlert versions.

GenAlert is an emergency on-site notification solution compatible with many current PBX systems. GenAlert automatically detects the moment an emergency call is made or lockdown code is entered into a telephone and dispatches user configurable alerts (including email, SMS, on-screen alerts, speech, strobe / other light or siren activation, and more).

GenAlert for Avaya CS1000 Now Avaya Certified!

by Nathan April 10, 2016

We are very excited to announce our GenAlert Solution for Avaya CS1000 is now Avaya Compliant!

GenAlert for CS1000 also includes location information in outgoing emails, SMS messages and screen pops and much more (just like our IP Office version), and complements the other GenAlert versions for Avaya IP Office, legacy Avaya Meridian systems, and the Avaya Aura / CM platforms.

GenAlert is an emergency on-site notification solution compatible with many current PBX systems. GenAlert automatically detects the moment an emergency call is made or lockdown code is entered into a telephone and dispatches user configurable alerts (including email, SMS, on-screen alerts, speech, strobe / other light or siren activation, and more).

Are you Backed up?

by Lisa February 3, 2016

Genesis strongly recommends routine backups of your software’s configuration and data files to avoid downtime and loss of potential revenue. CDs, flash drives, disks, or any other type of removable media can be used. It only takes a minute to perform a backup, but hours or even days to reconfigure your software’s settings!