Genesis Telecom Blog



Genesis Telemanagement Blog

The Genesis Telecom Blog

Telemanagement Info, Industry News, Available Services & Solutions


New Appearance Update Now Available

by Nathan September 4, 2017

The latest software release includes a major appearance update. Users of our web versions will notice this upgrade immediately, which provides easier navigation, reporting updates, and significantly enhanced usability on a variety of devices including tablets, smartphones, and other browser-enabled devices.

Feel free to contact our support office with any questions or concerns you have and we’ll be more than happy to show you around your new software. If you haven't received your upgrade yet feel contact our sales office to find out when you will be receiving it.

Users of Genesis Hosted Solutions are already upgraded this latest version, and have the benefit of always having access to the most current features. With Genesis Hosted Solutions you can expect all the same powerful call analytics, management & exception alerting available in our premises-based solutions, but with greater accessibility and virtually no configuration & ongoing maintenance required on your part. Interested in going hosted? Give sales a call to discuss!

Victoria Day Hours

by Nathan May 19, 2017

Genesis Systems will be closed on Monday May 22 for Victoria Day.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. If you'd like more information on after-hours or 24-7 support options please contact Genesis Sales at 1-888-993-2288 or sales@buygenesis.com

Easter Hours

by Lisa April 13, 2017

Genesis Systems will be closed on Friday April 14th and Monday April 17th for Easter.

Customers subscribed to our 24-7 support package are unaffected by holiday closures. If you'd like more information on after-hours or 24-7 support options please contact Genesis Sales at 1-888-993-2288 or sales@buygenesis.com

 

Genesis Proudly Releases Our Next Generation of Products

by Brandon April 3, 2017

Genesis is pleased to announce our next generation of products. Not only have we released a new assortment of solutions, but we've also overhauled and updated our website with much more information on who we are and what we can do for you.

This blog will be updated with regularity going forward. These are exciting times at Genesis so we welcome you to subscribe to our list above and receive notifications when we add new content here.

As they have been for years, all Genesis Solutions are available in Premises-based and Virtualized configurations. Dedicated hardware is not required. Genesis is also now offering Cloud and Hosted services.

Since all of our solutions are completely web based (client-based also included if you prefer it), this was a no-brainer for us. Cloud & Hosted Services are starting from $29/mo. On-Premises & Virtual Solutions as low as $299. Contact our sales department for details at 888-993-2288.

Genesis Now Supports RingCentral

by Brandon March 15, 2017

Genesis is happy to announce that we have added support for RingCentral.

RingCentral is a cloud-based phone system provider for business. See our listing in the RingCentral App Store.

Detailed call analytics & tracking including cradle-to-grave reporting, traffic analysis, inventory management, misuse detection and more are all available in our app.

Additionally, Genesis can automatically sync with your RingCentral user database, saving you time and eliminating ongoing system maintenance.

Contact Genesis for more details!

Take your hotel guest's experience to the next level.

by Nathan February 16, 2017

Genesis the next Generation of telecom solutions!

Take your hotel guest's experience to the next level.

  • Engage your guests with a custom mobile app specific to your hotel
  • Advertise, track & increase uptake of hotel amenities and attractions
  • Increase uptake of your in-house services & offerings
  • Any much, much more...

Genesis GuestTel for Hotels and Motels

Call us today for more information!

Call Accounting for Avaya IP Office Now Avaya Certified!

by Lisa January 21, 2017
We are very excited to announce our Call Accounting Solution for Avaya IP Office is now Avaya Compliant!
 
Call Accounting for IP office is the last of our Avaya compatible Call Accounting solutions to complete the testing process. Like the other Genesis Call Accounting solutions, it also includes Call Tracking, Telecom Analytics, Traffic Trends, Cradle to Grave Reporting and much more.
 
Contact our sales department for details at 888-993-2288.

GenAlert for Avaya Aura / Communication Manager Now Avaya Certified!

by Nathan May 16, 2016

We are very excited to announce our GenAlert Solution for Avaya Aura CM is now Avaya Compliant!

GenAlert for CM is the last of our Avaya compatible E911 solutions to complete the testing process. Like the other GenAlert solutions, it also includes location information in outgoing emails, SMS messages and screen pops and much more (just like our IP Office & CS1000 version), and complements the other GenAlert versions.

GenAlert is an emergency on-site notification solution compatible with many current PBX systems. GenAlert automatically detects the moment an emergency call is made or lockdown code is entered into a telephone and dispatches user configurable alerts (including email, SMS, on-screen alerts, speech, strobe / other light or siren activation, and more).

GenAlert for Avaya CS1000 Now Avaya Certified!

by Nathan April 10, 2016

We are very excited to announce our GenAlert Solution for Avaya CS1000 is now Avaya Compliant!

GenAlert for CS1000 also includes location information in outgoing emails, SMS messages and screen pops and much more (just like our IP Office version), and complements the other GenAlert versions for Avaya IP Office, legacy Avaya Meridian systems, and the Avaya Aura / CM platforms.

GenAlert is an emergency on-site notification solution compatible with many current PBX systems. GenAlert automatically detects the moment an emergency call is made or lockdown code is entered into a telephone and dispatches user configurable alerts (including email, SMS, on-screen alerts, speech, strobe / other light or siren activation, and more).

Genesis Adds Lockdown Code Functionality to GenAlert E911 Solution

by Nathan September 10, 2015

Genesis Systems, working with a number of school boards and health authorities, has added functionality to our GenAlert E911 real-time notification package for additional non-emergency alerting. Users are now able to use our solution to generate other types of non-emergency alerts that may not be generated by making a 9-1-1 call.

This functionality is currently being implemented into a number of hospitals and schools to generate building lock-down alerts (using special codes) notifying staff of events such as missing patients / students or dangerous persons on the premises. Having a Real-time alerting (E911) solution is important for staff safety, but there are still important alerts that need to be delivered quickly that do not require a call to 9-1-1.