Genesis Telecom Blog



Genesis Telemanagement Blog

The Genesis Telecom Blog

Telemanagement Info, Industry News, Available Services & Solutions


Did you know our Call Accounting has many different uses?

by Lisa July 6, 2016

Call Accounting has been one of our top sellers over the last 30 years. With the cost of long distance falling and the introduction of VoIP telephony the telecom industry is rapidly evolving and our customers are changing the way they use it.

The functionality of Call Accounting can be so diverse. Whether your customer is a small hotel looking to track long distance calls or a large corporation verifying a phone call for compliance purposes. If your customer needs something we can give them the solution.

For Example: A large corporate office may spend thousands of dollars a month or year in advertising.

By running some basic reports on the sales phone lines based on area codes you can determine where advertising money is best spent. This will help a company more effectively allocate their advertising budget based on actual incoming sales and interest.

Some other examples of how our current customers are using Call Accounting:

  1. In assisted living homes we have set up an automatic report to generate based on the patients phone history. If there was no activity on the patients phone in the last 12 hours a staff member is sent out to check on the Patient.
  2. Basic call centers use Call Accounting to run reports on the activity levels. They can determine the staff usage, and take action where needed.
  3. Cities & Police Offices use our Call Accounting for investigating compliance issues
  4. Law offices use the software to substantiate the amount of time spent on the phone with or on behalf of a client.

Along with Call Accounting we offer other software solutions that are suited for a diverse group of customers and their very unique requirements.