Genesis Telecom Blog



Genesis Telemanagement Blog

The Genesis Telecom Blog

Telemanagement Info, Industry News, Available Services & Solutions


Take your hotel guest's experience to the next level.

by Nathan February 16, 2017

Genesis the next Generation of telecom solutions!

Take your hotel guest's experience to the next level.

  • Engage your guests with a custom mobile app specific to your hotel
  • Advertise, track & increase uptake of hotel amenities and attractions
  • Increase uptake of your in-house services & offerings
  • Any much, much more...

Genesis GuestTel for Hotels and Motels

Call us today for more information!

Call Accounting for Avaya IP Office Now Avaya Certified!

by Lisa January 21, 2017
We are very excited to announce our Call Accounting Solution for Avaya IP Office is now Avaya Compliant!
 
Call Accounting for IP office is the last of our Avaya compatible Call Accounting solutions to complete the testing process. Like the other Genesis Call Accounting solutions, it also includes Call Tracking, Telecom Analytics, Traffic Trends, Cradle to Grave Reporting and much more.
 
Contact our sales department for details at 888-993-2288.

Did you know our Call Accounting has many different uses?

by Lisa July 6, 2016

Call Accounting has been one of our top sellers over the last 30 years. With the cost of long distance falling and the introduction of VoIP telephony the telecom industry is rapidly evolving and our customers are changing the way they use it.

The functionality of Call Accounting can be so diverse. Whether your customer is a small hotel looking to track long distance calls or a large corporation verifying a phone call for compliance purposes. If your customer needs something we can give them the solution.

For Example: A large corporate office may spend thousands of dollars a month or year in advertising.

By running some basic reports on the sales phone lines based on area codes you can determine where advertising money is best spent. This will help a company more effectively allocate their advertising budget based on actual incoming sales and interest.

Some other examples of how our current customers are using Call Accounting:

  1. In assisted living homes we have set up an automatic report to generate based on the patients phone history. If there was no activity on the patients phone in the last 12 hours a staff member is sent out to check on the Patient.
  2. Basic call centers use Call Accounting to run reports on the activity levels. They can determine the staff usage, and take action where needed.
  3. Cities & Police Offices use our Call Accounting for investigating compliance issues
  4. Law offices use the software to substantiate the amount of time spent on the phone with or on behalf of a client.

Along with Call Accounting we offer other software solutions that are suited for a diverse group of customers and their very unique requirements.

Five Ways to Maximize your Telephone Revenues

by Brandon November 5, 2015

In hotels and motels, the more often a Guest uses your telephone system to make long distance calls, the more money you make.

The rates that Genesis uses for long distance calls are user configurable and can be changed to virtually any rate that you wish to charge for any type of call.

  • Advertise the rates that you charge in your lobby and guest rooms. Guests are more likely to use your phone system if they know what the costs will be.
  • Check the rates that you are being charged by your long distance provider. Most hotels can negotiate a discount rate plan with their provider. The lower the rate that you pay equals higher profits.
  • Add value for your Guests. Keeping your rates competitive can be a low cost way to add value for your Guests. Little things can make a difference and make your hotel stand out against competing hotels in your area.
  • Knock out the other phone competition. Offer long distance telephone rates that make cell phones with their long-distance charges and roaming fees unattractive.
  • Consider changing your rates to a flat rate per minute. This type of rate structure makes it easy for your Guests and your staff.

Advertised flat rates that are higher than your cost and lower than cell phones can dramatically increase the long distance usage of your telephone system and can increase both revenue and profits.