Genesis Systems » About Us » Why Genesis?

Why Genesis?

Make the smart choice when selecting a telecom software provider:

Software Reliability:

Once our systems are installed they are very reliable and easy to maintain. That's why businesses request Genesis' Call Accounting, Traffic, ACD reporting and Switch/PBX Management software by name. Emergency 911 Centers also use Genesis Systems' applications for call reporting and tracking to provide them with access to critical emergency caller information. Remember down time is lost revenue in many businesses and emergency facilities cannot afford to be losing data.

Application Flexibility:

Genesis accommodates the most peculiar of requirements, often through quick simple changes made through the system's menus. More complex modifications (such as a new record format for call accounting data) can typically be accomodated for by a quick filter or configuration file change. Genesis is familiar with virtually every PBX type. We have hundreds of pre-written filters that fully support every data format we have encountered to date. As new data types and formats are encountered Genesis makes the necessary quick changes to accomodate them.

Time-Saving Solutions:

Genesis Traffic Manager, Call Accounting Express & Professional, Contact Center Manager and GenAlert applications all offer advanced reporting abilities that allow you to configure custom and/or automatic reports to be generated and dispatched without your involvement. All reports can be displayed on the screen, printed, outputted to a file or emailed in a variety of file formats (Fixed length, Tab, CSV, HTML, etc).

Corporate Stability:

Genesis is a well-established software development company with thousands of installations. Genesis has over 30 years of experience in this field and our technical staff are highly trained and skilled, each with many years of experience in the telecommunications and computer industries. With Genesis there are no worries about whether we will be here to serve you tomorrow.

Very Simple Operation

All Genesis Systems' applications are specifically designed to be very easy to use. System screens and menus are very intuitive and help buttons are built into most applications. At Genesis we understand that expecting customers to undergo hours of training is not realistic. The purpose of our software is to simplify tasks for the end user, not further complicate your business. That is why all Genesis products require a minimal amount of training, even for inexperienced computer users.

Ongoing Product Development:

Genesis is in constant development of our existing products to ensure they are on pace with changes in both the computer and telecommunications industries. Genesis recognizes the importance of staying current with the offerings available in these industries, while at the same time ensuring all types of computer and PBX hardware (both leading edge and past offerings) are fully supported.

Regular Software Updates:

For Call Accounting users, rate table updates are automatically sent to you to ensure your Genesis system is fully familiar with the latest changes from your telecom service provider. Genesis also sends program updates to you for all your Genesis software (Genesis 911, Call Accounting, Traffic Manager, Contact Center Manager and GenAlert) whenever important features have been added.

Our Newsletters:

Regular newsletters accompany software updates that are sent to you. The purpose of these newsletters is to keep you informed of changes that may affect your system. Tips on how to optimize your system, reduce your telecommunications costs and maximize your profits are discussed, in addition to any new product offerings available from Genesis that may be useful to you.

Our Self Diagnostics:

Genesis performs nightly automatic self-diagnostic and maintenance tasks to ensure your system is running correctly. Warning messages are displayed on the screen to alert you to problems. Genesis fully recovers, automatically, from power failures and other operational or environmental hazards. In the event you do experience an issue our technicians can assist you, or remotely control your system, to troubleshoot and resolve your problems.

Our Easy Trouble Reporting:

Special diagnostic reports can be printed, faxed or emailed to our support center for quick analysis, minimizing time and your involvement in resolving problems.

Genesis technicians also frequently utilize remote support utilities that allow our technicians to troubleshoot your software as though they were sitting in front of your computer.